500 Great Oaks Dr - Ste 7 Reviews

This is about the third tech that has been out. I can only hope my dryer is fixed. The man was kind and said it's fixed. I haven't tried it yet so I only hope it's fixed. Sears on the other hand has been terrible, certainly not the same as years ago. I give the young man a 4 fir kindness and showing up

The repair was an easy one and the technician was wonderful. I only wish we would've received a set time for his arrival. To be given a window from 8-5 is completely unacceptable as things need to be done and to give 8 hours to wait around for someone to "show up" is not taking your customers time into consideration. Otherwise, this was a great visit from a great technician.

Dejuan was the best experience. He was knowledgeable and courteous. The price was outrageous. A known 120 for anthem to come out and it would be applied to the total, but the labor that would have been charged was 400 and the part I found, at the store for 6 dollars, was another 44. And this was after the 120 would be deducted. The time frame was expected, said somewhere between 8-5, but sent a text with a window of 11-1. Then changed to somewhere between 1-3. That window came and went with no update or call. Didn’t end up comping til around 4. Still within the larger window, but if they are going to give a specific timeframe, they should stick to it. Like I said, Dejuan was the best part of the experience. He explained what he noticed and what he would need to do to fix it. May be a good choice for an emergency, but could be worth it to shop around some more.

He did not hook the lights back up and left them on the top of the motor with it closed. I will never call sears again.

Ian was absolutely phenomenal. Knew exactly what was wrong with the dryer. Had it torn apart, put back together, and was out the door in 20 minutes. Definitely recommend this service tech.