Appointment Lookup
802-552-4364
500 Great Oaks Dr - Ste 7 Reviews
Read reviews from customers who used our services at 500 Great Oaks Dr - Ste 7
Total reviews
108
Average Rating
4.5/5
Second time they've no showed. Sears used to be a name that could be depended on, but sadly no longer the case.
Dawn C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747185078301
Very Bad, Rodney cancelled appointment without my knowledge or approval and mentioned that I declined service. I waited seven days to come tech but at end no show and lied..
Nayan V,
Customer service response - We apologize for the trouble you've faced, Nayan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744155049599
This company is not worth the call. They were scheduled to come to my house (4/3) and did not show up for the 8-5 window they gave me . Said I wasn’t home, I clearly was and no one even came here. Then when went a request again to reschedule they gave me a date of (4/19) same 8-5 window . This is crazy and beyond unprofessional and unacceptable. I’m shocked a sears affiliated company would conduct themselves this way or have technicians that are dishonest like that. Save yourself the frustration and move to another company.
Molly B,
Customer service response - We apologize for the trouble you've faced, Molly. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744078680308
After month of multiple rescheduling we were told the machine was misdiagnosed by new technician and third person from sears took the parts ordered by other technician without replacing since he cannot open the machine with multiple trips, was asked to connect with local service company to have it repaired as per technician arrived today. This is very bad to purchase machines with warranty for repairs- pls be aware of this.
GUNJAN A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730873897684
Sears waited almost 3 weeks after service was scheduled before telling me that they were NOT qualified to work on my system, then cancelled the service appointment. That should have been done the first day.
Ronnie M,
Customer service response - We apologize for the trouble you've faced, Ronnie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725419434659
Not even 1 star! The job was not completed. Technician did not contact us that he was on the way. Appointment time was supposed to be 3:45pm and we received an invoice at 12:09pm that the service was declined. NOT AT ALL. We were not notified that the time had changed or that the the was on the way. Since tech closed the ticket, have to call warranty company and put in another claim. I already waited 5 days with NO AC in the Georgia heat for the appointment. Now I have to start all over. UNACCEPTABLE! Horrible service!
MiChantel B,
Customer service response - We're really sorry to hear about your experience, MiChantel. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723690076687
After not repairing our refrigerator after numerous trips, and boasting of his 20 years experience...he finally referred us to call a Whirlpool repairman. We would like to talk with upper management please.
Cindy L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723357945542
Technician never showed up waited all day. Took off work. Email stated he arrived at my address. No one was here.
Angela C,
Customer service response - We're really sorry to hear about your experience, Angela. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723162623311
