1831 N Columbia St Reviews

My repair tech person today was quick and fast . He showed me how the pulley was the problem and how it was supposed to be. There is no more noise now

Repair completed. Service tech was fantastic. Excellent communication process. Repair was grossly over priced.

The man was doing his job his way not really hearing me about the deal around my freezer door doesn’t always close sealed and I have lost 2 freezer full of meats and everything it’s a big freezer and I need my money I had bought to fill it up 2 different times because I had to throw away all that money and he blow dry my seal thinking that would satisfy me and my bottom door rack fell off and busted but Sears doesn’t carry my freezer anymore and it’s not that old! He took pictures of the dents on the door that’s how I got it in Christmas Eve that year because the people that bought it sent it back because of the dents on a brand new freezer they had bought that year! I want a freezer that they can replace parts and shelves to it! Not a happy customer that Sears has signed a contract to repair department! Isabel Cowart

The service provided Calvin was the reason the additional star was given. He explained service and choices to be made warranty information and upsale information Locating a local GE service tech wasn't difficult, in my zip code, available appointments, steady communication and confirming appointment. The rating is no reflection on the technician. He was patient enough to explain what needed to be done. The pricing is were the issue comes in. Simply list that the rate for a tech to come out as129 period. For this zip code. Don't list anything else surrounding the fee. Everything else is added on individually, of course it's always the labor. Which means another house call although I gave the s/n and model # prior. Again list the price as diagnostic Only! $423.00 later the part was the least of the amount.

Very professional techs. Diagnosis was an error on their part as freezer is at 36 degrees twenty four hours after repair. Need this taken care asap after spending $404.00.

⭐️ 1 Star — Worst Experience Ever! Total Rip-Off! I’m furious with this company. I paid $300 last week for a washer repair to the technician who came out for the diagnostic, even though I had already provided all of the information needed for them to order the correct part to repair my washer. Since he came without the necessary parts to repair it, he had to reschedule. Fast forward to today when the technician NEVER showed up. Not a call, not an email — nothing. They happily took my money and then completely disappeared. There is no live customer service — just a useless AI chatbot that repeats the same nonsense over and over. You can’t reach a real person, and there’s no option anywhere on their website to request a refund or get help. This company is an absolute joke and a scam. I’ve wasted time, money, and patience trying to get someone to take responsibility. I’m now disputing the charge with my bank because they clearly have no intention of making things right. Do NOT trust this company. If I could give ZERO stars, I would.

Calvin is nice, polite, and respectful. The problem is, my icemaker and water dispenser still do not work and I've been trying for over a month to have this fixed.

Schedule an appointment for someone to come out to look at my refrigerator. They called me the morning of to ask about payment. I told them that my home insurance would pay for it. The guy told me they only work on appliances that have warranty on them or if someone is paying out of pocket. What kind of ridiculous actions is this. You will get paid regardless. I told the guy I need a quote and a detailed list of what needed to be fixed to send the information back to my insurance company. He refused to look at my refrigerator. What a waste.