1831 N Columbia St Reviews

Growing up, we always used Sears for all of our appliances and our repairs. For the last two months I’ve been working with Frigidaire to try to get somebody out to repair my refrigerator. They started using US appliance repair and then switched to Sears after they failed to show up after a couple of attempts. Jason showed up this morning and discovered that my request had not been properly entered by Frigidaire and we would have to cancel it and start all over again. That being said Jason is an amazing young man. He’s articulate and he engages the customer and is willing to explain and take some time to help me understand. I just can’t even tell you how good it felt to deal with somebody who appeared to care about the service he was providing. I would recommend Jason to anyone and especially my friends and family..

Calvin is just awesome. The five stars are for him. We were impressed by both his professionalism and his friendliness and personality. I would recommend him completely. Sears as a service company is a whole different matter. Our experience with this company has been a disaster. This is the 7th scheduled visit for a technician to come and repair our Electrolux washer and dryer, which we just got on January 30th. Calvin showed up originally, diagnosed our relatively simple issues and ordered the parts needed. Your company sent the wrong parts. Calvin showed up for the second time and obviously couldn’t do the repair. He reordered the needed parts, and came back at a later date to find that , once again, the WRONG parts were sent. This happened once more since then. At one point they scheduled for a different tech to show up, and the text link said he’d arrive by 11:15 that day. At 4:30 that day, while the app still said he’d arrive arrive by 11:15, I was sent a text that said “to accommodate your requested technician, your Sears service appointment has been rescheduled for 4/16/24.” I never requested any specific tech, I sat around and waited all day, and they rescheduled this appointment without EVER asking me me if that date was good for me. This whole thing seems like a really bad SNL skit. We had originally purchased the extended warranty in this washer and dryer. I was then told that their warranty was handled by Sears, so I will be cancelling that. Good luck using this company!

Jason knows his business and his customer service is great also! Great experience

After his company canceled and no showed my appointment he went above and beyond, bought the part, and showed up and fixed my icemaker.