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8020 Mall Parkway Reviews
Read reviews from customers who used our services at 8020 Mall Parkway
Total reviews
410
Average Rating
4.6/5
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Work was not performed. Technician stated he was coming back and didn't come back or called. Unprofessional
Judith G,
Covington, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718227915320
Horrible
Horrible nobody ever came to my home or reached out. I've been waiting for my service since 5/6/2024. And the vendor has my fan and motor so no one can fix it. So I have half of a AC unit. NO STARS SHOULD BE GIVEN BUT DUE TO THIS MESSED UP SYSTEM I HAVE TO GIVE ONE
Alia C,
Covington, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1717104949543
horrible horrible -0 service
We gave not had a working refrigerator in 3 months . The tech squad company you use is just as incompetent as you. Every time someone came out they ordered a new part saying the part ordered previously was not the correct part. The guy comes and put what he wanted to on and did not complete the repair and closed it out as complete. The tech squad company trying to cover for their person wanted to put it back on sears who also is incompetent scheduling appointments with your people and no one shows and you cancel the appointment at your discretion when YOU get paid monthly for the protection agreement and yearly for the home warranty that clearly is highway robbery when no service has been provided. Think twice before you order from SEARS and think even harder ABOUT TECH QUAD their third party company. Guys showed up and appear to have gone to the back of the van and went to sleep in front of our house and took a nap even before coming in to do the incomplete service.
Kitchen,
Loganville, GACustomer service response - Dear Kitchen thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707431246390
Crappy warranty service
Would like to speak to someone about this visit, 6th tech & issue with my fridge is NOT complete. Still have MASSIVE FROST build up in frost free refrigerator this tech lectured me that it was MY responsibility to insure I close the drawer properly. Had since Oct 2019 and summer 2023 started having issues but it's MY fault because after 4 years I've forgotten how to close the drawer on a French door refrigerator?
William B,
Loganville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1702938389486
Bad Service
First off all Dervan couldn't explain clearly what was wrong with my dryer. Either he didn't/don't know what he's doing or he doesn't speak English very well. He came today and my dryer is still not working! We turned it on to see and in maybe 10 minutes the dryer choked off again. He should've made sure before leaving that the dryer was or was not repaired. Bad Business and I can't get reimbursed for having to go to the wash house. This is too much and has been going on since September 27, 2023!
Laura M,
Lithonia, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697837324340
Never arrived.
As if this review the tech never showed up. Pretty pointless to send a review when the individual never showed up. This is also the second time I have been told to stay home basically from 0800-0400pm and have no one arrive.
Progress R,
Mcdonough, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696023179143
Dishwasher
The repairman left before the cycle was done running. I went into the kitchen and there was water on the floor. I immediately called him but he said he was at his next appointment and he couldn't come back because the company doesn't want him to work after 5:00.
Pearre D,
Covington, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695859967488
Washer is not fixed
I asked technician to test washer to ensure no sound is made with clothes in washer. Tech assured me that washer will be fixed and no sound will be made. My issue is not resolved and the tech did not ensure my issue was fully resolved.
Demarcus W,
Loganville, GACustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695159857040
Follow through
After Dervan replaced the defective part, he failed on making sure that the oven was working properly. If he would have checked by opening the oven door, he would have discovered that the oven door will not open. It appears that the oven door has been jammed because the door is not centered on the unit. The oven door was perfect before Dervan came to repair the oven.
Demetris O,
Snellville, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693344901654
Freezer still not dispensing ice
I had a technician come out to fix my freezer because it has not been making ice. He said give it 24 hours and still not working.
Abiola O,
Lithonia, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692744519554