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8020 Mall Parkway Reviews
Read reviews from customers who used our services at 8020 Mall Parkway
Total reviews
410
Average Rating
4.6/5
Ice maker
Please have service guy to come back out ice maker still do not work, he was there yesterday and was to repair but it's not working
Eugene H,
Decatur, GACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1740609837938
No help
If your serial number is rubbed off they say they can not help you.
Latonya H,
Conyers, GACustomer service response - Dear Latonya thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739400392845
Rep needs better training
Representative came two times and didn't fix the issue in a three week period. The first time he took 10-15m to diagnose issue. He left and said he couldn't get in touch with warranty company after waiting on the phone for five minutes. He mentioned that he can not be at a location longer than 20 minutes so he will submit the diagnosis, the warranty company will order what's needed and they would have to get another company to come and fix it. It was a week or two since I heard from Sears. I called the warranty company and clearly the ball was dropped there was nothing sent from Sears. They said they will send another sears rep out and they should have the items needed to repair the issue. Unfortunately a week later the appt came and it was the same exact sears rep who did nothing the first time and did nothing the second time. He was about to walk out the door again saying that it's been 20m and the warranty company didn't answer the phone. He came inside my house today with someone else on the phone, asked me to wait to ask him a question, asked to use my restroom and then was in and out of the house for 20-30m. Came back to me with the same details saying he has to leave because he waited on the phone with warranty company for 20m. As I was questioning him and getting frustrated, a rep from my warranty company answered. He went outside and came back in to advise someone will call me in 24 hours with results if the invoice was approved or I was able to get a replacement approved. Then he left. Terrible terrible customer service and throughput. He could've gotten this handled the first time he came. Now I'm here again with no fridge on my main floor. 5+ weeks later.
Lave Family,
GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738637153453
Nothing done!
I explained to the lady when u called in that my frig and freezer loses temp and then fixes itself. Just because the temp was normal today, he said there is nothing wrong. There IS SOMETHING wrong when your food is sweating and starting to defrost. I need someone from the office to call me.
Latanya D,
Loganville, GACustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1727561009391
Whirlpool refrigerator
The last Sears technician ordered 3 parts for installation. Another Sears Tech came today And only installed 2 parts and left the other one. My husband asked why and he gsve him an erroneous answer and left. The part that he did not install has holes in top a bottom and does not keep drawer item cool. Very upset after parts been sitting in my home for 3 weeks. Please send repairman out to complete the job that I paid for. Horton
Lee Horton,
Snellville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727303504666
No service provided
The agent went to a whole different house , and had the urge to close the claim without coming to our house or even contacting us! We waited for this appointment for a week as a first tech from Sears came a week ago to disconnect everything claiming the pipes were frozen, My disappointment is huge given the reputation of this company
Christelle K,
Lithonia, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1726868783147
No Show No call
This is the worst company I have encountered in my adult years. Along with choice home warranty. I'm y AC unit stopped working in the middle of our heat wave about two months ago. The unit started blowing out hot air no cool air at all. Choice took several weeks to schedule an appointment with this bootleg AC company. This company reported nothing is mechanically wrong with a unit that is blowing out hot air and has no Freon. Second appointment they were supposed to come out they never showed up. They kept moving and extending the appointment time. Technician never showed up or called me. I called at least 5 times last call was at 6:38pm they were still moving the appointment time.
Marie M,
Decatur, GACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1725053511728
Horrible Service
He was not able to repair my hotwater heater. It's not his fault that he was sent on an appointment that he could not assist. I am still without hot water and learned today that the forms he sent in was not prepared correctly. It's been 3 weeks and I'm still without hot water. I will definitely not refer Sears Master Service Agreement to anyone I know.
Richard S,
Stone Mountain, GACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723757908833
Bad, would not use again.
Technician wad 4 hours late. Was suppose to be there by 1200, came at 400.
Gary R,
Conyers, GACustomer service response - Dear Gary thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722375238867
Never showed up
never showed up and sent work order completion for appliance that I do not own.. not the forster time sears totally wasted my time
Keith W,
Lithonia, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1720819507871