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8020 Mall Parkway Reviews
Read reviews from customers who used our services at 8020 Mall Parkway
Total reviews
407
Average Rating
4.6/5
Incorrectly closed my ticket
He closed my ticket stating that everything was working fine. This is not factual. There still is no lighting in either my refrigerator side or my freezer. He had been replacing parts for months and couldn't fix it. He told he recommended a replacement but then closed my ticket as resolving the issue.
Reeva H,
Covington, GACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767658771962
Extremely poor service
Your technician arrived this morning with out a courtesy call. I told technician that my son was on the way to open the door. Technician left the property. Called sears customer service, customer service representative said they will send technician back to the property. Technician called me the customer said he will be at my property in 25 minutes. Technician never showed up and closed my ticket. Please note that I had 2 service cancellations by sears prior to this one. I took two days off to get repair on my unit. The frustration is the technician said he was on the way and never showed up once again and closed the ticket. I called technician several times to get no answer. Technician never touched my unit. Would never recommend sears to anyone.
Charles W,
Mcdonough, GACustomer service response - Charles, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1755216920986
No show up.
I was waiting the whole day. Nobody show up and now I received msg to rate. That's too much. I was waiting till 8 PM.
Zafar I,
Lithonia, GACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1754689154164
He did not come
He did come need some onw to come out and fix whats going on
Victor L,
Snellville, GACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754055730732
Did not show
Jason stated that he was in training and was waiting for the technician to get here. He then left and never came back
Russell H,
Monticello, GACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752530062187
Horrible Customer Service
If I can give this company a zero I could. Poor communication and customer service.
Shawntrelle V,
Snellville, GACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750109794773
Alex did NOT FIX MY ISSUE
I have had SEVERAL APPOINTMENTS WITH NOTHING BEING REPAIRED! I was sent parts to repair my refrigerator and the technician that came today, doesn't work on refrigerators! Go figure!!! Can someone call me ASAP (678)438-6494
Reginald W,
Lithonia, GACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741127502720
Ice maker
Please have service guy to come back out ice maker still do not work, he was there yesterday and was to repair but it's not working
Eugene H,
Decatur, GACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1740609837938
No help
If your serial number is rubbed off they say they can not help you.
Latonya H,
Conyers, GACustomer service response - Dear Latonya thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739400392845
Rep needs better training
Representative came two times and didn't fix the issue in a three week period. The first time he took 10-15m to diagnose issue. He left and said he couldn't get in touch with warranty company after waiting on the phone for five minutes. He mentioned that he can not be at a location longer than 20 minutes so he will submit the diagnosis, the warranty company will order what's needed and they would have to get another company to come and fix it. It was a week or two since I heard from Sears. I called the warranty company and clearly the ball was dropped there was nothing sent from Sears. They said they will send another sears rep out and they should have the items needed to repair the issue. Unfortunately a week later the appt came and it was the same exact sears rep who did nothing the first time and did nothing the second time. He was about to walk out the door again saying that it's been 20m and the warranty company didn't answer the phone. He came inside my house today with someone else on the phone, asked me to wait to ask him a question, asked to use my restroom and then was in and out of the house for 20-30m. Came back to me with the same details saying he has to leave because he waited on the phone with warranty company for 20m. As I was questioning him and getting frustrated, a rep from my warranty company answered. He went outside and came back in to advise someone will call me in 24 hours with results if the invoice was approved or I was able to get a replacement approved. Then he left. Terrible terrible customer service and throughput. He could've gotten this handled the first time he came. Now I'm here again with no fridge on my main floor. 5+ weeks later.
Lave Family,
GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738637153453