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8020 Mall Parkway Reviews
Read reviews from customers who used our services at 8020 Mall Parkway
Total reviews
410
Average Rating
4.6/5
Owner
The service tech was limited in what questions he answer. He said he was allowed to answer questions and referred me to Sears. My overall experience with Sears was very bad. It took over 3 weeks to get repair made. The parts were delivered to the wrong house, and had to be reordered. You can't talk to a live person. The technician damaged the floor of my freeze. He set on the inside to screw a part back in and a sharp object in his pocket punched a hole in the plastic floor.
Vince J,
Conyers, GAHomeowner
Service was not timely; it took a few appointments before the task was performed.
Frederick A,
Loganville, GAMessy repair
Shaquon completed the task. I am very grateful for the new part. I wish he would have cleaned up after himself. He put the old part in the box that housed the new part and left it in my kitchen. He asked for 2 towels, used them, and left one in the kitchen sink and one on the floor. He left trash on the floor.
A not quite satisfied customer,
Conyers, GAAttention to Details
Provided great service, however, didn't hook up exhaust vent to dryer for proper ventilation.
Anthony M,
Snellville, GALawn and garden
Serviceman very knowledgeable with craftsman product and doesn't waste any valuable time performing the duties of Sears highly skilled worker.
Dwayne Ford,
Conyers, GASixth Visit - Still No Rinse or Spin!!!
The service rep worked approximately four hours. He was courteous and attentive to the task. He did not test the outcome of repair with wash in the tub. I have since, attempted a light load on a short cycle and do not recognize any change. I recorded the process with my phone. The problem is not resolved!
Lisa C,
Conyers, GACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767224553434
Dishwasher
Not sure the purpose of the visit since the tech stated he was not going to be able to do anything before coming out, and there was no attempt to resolve the issue. The work order indicated it was leaking, but apparently it would be a risk to connect a leaking dishwasher.
Eric A,
Snellville, GACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723066513973
Poor Customer Service
I was pleased with the quality of the tech's work. However, the customer service is of low quality. The technician did not show up on his scheduled date, no phone call and he showed up 2 days later. This is the type of service that is allowed by the company.
Nique F,
Covington, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697241059253
Ok
Not super happy. This is 3rd repairman sent & I can only hope it's actually properly fixed now. All repairmen were polite, just don't understand why it takes 3 of them to fix one issue.
Judy S,
Covington, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694554995301
Fridge
Service is incomplete. Service is incomplete .same problem. Same problem.
Anita K,
Decatur, GACustomer service response - Anita , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776202073817