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400 Ernest W Barrett Parkway NW Reviews
Read reviews from customers who used our services at 400 Ernest W Barrett Parkway NW
Total reviews
262
Average Rating
4.5/5
Daniel the technician was great. A&E is the worst company I’ve ever experienced. Zero customer service! 1 month and $636 to finally fix my $850 washing machine. Stay away from A&E, they suck!!!
Bill S,
Customer service response - We apologize for the trouble you've faced, Bill. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1736226671889
The technician, Shane C, was EXTREMELY rude and unprofessional. He was very condescending, and went outside for over an hour and I thought he had left. No communication as to what he was doing...just gone. When he was preparing to leave, he stated that he needed to order parts. Now, our washer was leaking, but still usable prior to the Sears tech arriving. I asked him if he was putting our washer back together so we could continue to use it while we waited on parts. He stated, " I Always do!". He was extremely snarky in his reply. Well, today I went to wash a load and guess what? Good old Shane DID NOT put it back together, and I am now without a washer. SHAME ON YOU SHANE C!! SEARS...DO NOT SEND THIS MAN OUT IN PUBLIC TO DEAL WITH CUSTOMERS!! He is not friendly, extremely rude, and I will no longer be using you for any further repairs! Ps...he DID NOT CLEAN UP HIS MESS! Left his trash on my floor!!
Jen J,
Customer service response - We apologize for the trouble you've faced, Jen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732186364925
My fridge (dent in front) and wood around my fridge was damaged during a fix today (09/16) through Choice home warranty - Sears rep assigned. I should not incur damages for a fix. I have before and after pictures. I would be glad to change review upon resolution (fixing or replacing) of property. Thank you. Choice has expedited this to the Sears dept.
Kattie E,
Customer service response - We apologize for the trouble you've faced, Kattie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726543240949
I am very disappointed in the service or lack of service I have received from Sears. Sears was supposed to repair my AC unit and gave me a scheduled day for the repair. Mind you it take two weeks for someone to come out and just access the required service needed. Then it took another two weeks to order parts and then on the day of the scheduled service they called and said that they cannot do the work.
Dwayne C,
Customer service response - We apologize for the trouble you've faced, Dwayne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726186978568
The technician has not shown up yet.
Erlinda S,
Customer service response - We apologize for the inconvenience caused by the technician's delay. Thank playful for bringing this to our attention.
Sears Home Services on 1721825898082
No one showed up.
Brow E,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720770310005
The technicians were great, but the timeline for the repair was unacceptable. This company is unreachable, and I was without a refrigerator for three weeks, plus!
Dennis G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718153382131
I have never been so humiliated and felt used in a unprofessional manner in my life. This company showed up to my home for a service call 3 hrs before their window (1-5 pm) of course I wasn't home and proceeded to confirm with their company that work was done on my refrigerator. I'm appalled that a reputable company like this would operate under these conditions. I've moved on and I would never use them to service anything in my home again. By the way I contacted sears to speak to a supervisor and yet til this day no one from management has reached out to me in regards to this matter.
kelvin J,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717400983559
Edit to add: I tried to reach out as they requested but got no response. I have had the same guy come out for my fridge/freezer three times. Each time, he has insisted it was “working fine” before he left. I have requested a different technician to come out with no avail. I am still left without a fridge or freezer after two weeks.
Bethany F,
Customer service response - Hi Bethany, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1711897014099
Technician did not call or show at the designated time slot and he eventually cancelling his own appointment. Very unprofessional.
Michael W,
Customer service response - We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please contact us directly at Facebook.com/SearshomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right in the future.
Sears Home Services on 1708017679930
