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400 Ernest W Barrett Parkway NW Reviews
Read reviews from customers who used our services at 400 Ernest W Barrett Parkway NW
Total reviews
262
Average Rating
4.5/5
cornelius G,
Jeff R,
Camellia A,
Alex Very nice person Arrived on time very efficient Fixed my problem quickly And departed Thanks Dan Trout
Danny T,
Fabiana G., the technician, was polite and helpful, answering my questions and explaining what she was doing. His knowledge made me feel very comfortable. The service was my AC checkup which is included (free) in my Sears protection plan.
Wilbur B,
Customer service response - Thank you for your feedback, Wilbur! We're glad to hear Fabiana was polite, helpful, and knowledgeable during your AC checkup.
Sears Home Services on 1784166175049
Very knowledgeable and efficient.
Stephane F,
The technician was great, but your call center customer service was terrible. A part was needed for my repair, tech said would come direct in just a couple of days. Re-appointment made for 8 business days later to finish repair. I call the call center the Wed before our appt, they say the part has not shipped and they will expedite. Then I call the Friday before, I get the exact same answer, has not shipped, they will expedite. The part shows up the next day, I call to tell them it is here but before I can, I get an automated message telling me my part has not shipped yet....what a mess.
Mike H,
Customer service response - Thank you for your feedback, Mike. We're glad to hear the technician was great, but we're sorry for the issues with our call center. Please contact us directly so we can assist you further.
Sears Home Services on 1734410050082
Demetrius found the missing part and completed the necessary repair replacing the compressor in my refrigerator.
Marilyn C,
Customer service response - Thank you for your positive feedback, Marilyn! We're pleased to hear that Demetrius was able to find the missing part and complete the repair on your refrigerator.
Sears Home Services on 1726979304454
The techs were knowledgeable and cordial. Unfortunately due to an issue with the previous technician sent by the home warranty company the Sears Techs were unable to complete the repair.
Todd E,
Kay C,
Customer service response - Thank you for your feedback, Kay. We're sorry your experience wasn't perfect and would appreciate any suggestions you have for improvement.
Sears Home Services on 1777422989670
