400 Ernest W Barrett Parkway NW Reviews

He had no idea what he was doing and left saying nothing was wrong. I had to have a whole different company come out to diagnose and fix the problem

We had a horrible experience. They have completely screwed over my 90 year-old grandma.

They were sent by my home warranty company and he did a temp fix for 30 min and it stopped working as soon as he left, the first time they have a appointment after 15 day and now after 10 days.

It has been 5 months. They have sent 3 technicians. All say the part is not available and Sears keeps saying a technician needs to come and say the part is not available to replace the appliance. They have… 3 times in 6 months! Never buy appliances or extended warranty with Sears Homes Services

Sears Home Warranty Technician Arthur Holmes failed to arrive at my property to service my AC unit on 8/11/25. The Technician forged my signature on an estimate, falsified the diagnostic report, and submitted it to my home warranty company. He received payment. The company refused to address this issue.

Technician was not good. The air conditioning started running correctly Monday morning. Last Friday night it failed and DID NOT WORK SATURDAY OR SUNDAY! He said he could not fix anything. I know the wet switch has been “flakey” and by moving it after the air conditioning failed. He tested it by raising and lowering the float arm, it had no effect on the running are conditioning, ,would not shut off when the float are was raised, proving the switch was DEFECTIVE. If NOT REPLACED and after the pan did fill up for any reason, the overflow would flow through the floor and damage my kitchen ceiling and basement ceiling and more. It is a SAFETY DEVICE and a SAFETY HAZARD! He REFUSED to replace it. He said only in my home to fix the air conditioning and since it was running, he could NOT replace the overflow switch. It shows that he was not competent or your service department does not train your technician’s correctly. Paul Holko Additional information. The same technician Cleven, cancelled the second call scheduled for July 7 2025. No call to customer from the technician or Sears customer service. A working wet detection device is a safety device required by GA law.

Negative stars I scheduled for a tech to come and fix a dryer. Got notification he would be there at 5:06pm. Ring doorbell shows he got there a 4:52pm and was gone by 4:55pm. Before the person I had coming to meet him due to the estimated time on the website of 5:06pm. I need a real dispatch person to contact. Otherwise this warranty system is just giving me the run around. Would say that’s not good business.

Tech came and didn't even move the fridge to test/investigate the issue. He just informed us that back board, front panel and water system needs to be replaced with the cost of over $2000.00? Seriously? He didn't even check the compressor because usually this is the cause of this type of issue.

When I called to make an appointment and my call went to AI you lost me.

The person on the phone told me to text him the model number and serial number so the technician could bring the necessary parts. He had NOTHING!!! I’ll never use Sears again!!! Your customer service sucks!!!