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150 Pearl Nix Parkway Reviews
Read reviews from customers who used our services at 150 Pearl Nix Parkway
Total reviews
103
Average Rating
4.4/5
My technician never arrived!
Nancy W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1763952693758
We never approved this service call. Not sure why he even called us to say he was coming.
Angela E,
Customer service response - We apologize for the trouble you've faced, Angela. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745883782204
This is the 5th time the technician has been here to fix the problem…he did not fix it, the ice maker STILL not working…here’s a picture of how he left it. This can’t be right!
Rusty H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743727229412
Worst ever
Jason V,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738884296656
Clueless
Robin M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1733454777362
The service technician was NOT at my house. This is the 14th or 15th time a service technician was scheduled to be here to service my washer/dryer and did not show up.
Paul W,
Customer service response - We're really sorry to hear about your experience, Paul. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1730873798255
I've paid Sears in full for the repair starting on Aug 28th with half, the remainder on 10-22 when repair was "completed" and refrigerator still doesn't cool. I was talked into buying another part on and Sears said they would cover labor and I've had two scheduled appointments canceled by Sears since so I still await repair. This has been a horrible experience.
Drew L,
Customer service response - We apologize for the trouble you've faced, Drew. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730873864476
I initially called Choice Home Warranty on 8.01.24, the appointment was set for 8.20.24 - 19 DAYS LATER! The link to ask for an earlier appointment with Sears Repair didn't help or offer other dates. Today, 8.20.24, the tech called me asked me what the problem was, I said the same thing I had written in my initial claim - one room in my house was not cooling. The tech then tells me, it must be an air duct issue which is not covered under home warranty. The repair tech then ask me if I still want him to come, he states he is 45 minutes from my house. Of course, I said no. MY QUESTION IS, "WHY WOULD I WANT YOU TO COME IF YOUR NOT GOING TO FIX THE PROBELM?" Sears Home repair 19 days, really!!! If I have coverage for my heating/cooling unit why would your repair tech call and tell me it is not covered without checking the unit? How does he know over the phone that is the problem with my HVAC? I also received this questionnaire about my visit...THERE WAS NO VISIT, HENCE 1 STAR.
Sonya D,
Customer service response - We apologize for the trouble you've faced, Sonya. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724207584828
My washer is not fixed, whatever he did, did not fix the problem. It still shakes out of balance.
Claudine P,
Customer service response - We apologize for the trouble you've faced, Claudine. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722906705956
He does not understand or speak English. He gets frustrated easily. He did nothing to fix our issue.
Kellie P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718327830855
