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150 Pearl Nix Parkway Reviews
Read reviews from customers who used our services at 150 Pearl Nix Parkway
Total reviews
103
Average Rating
4.4/5
SUX ‼️ I tried 14 times to correspond with Sears Appliance Repair, in an attempt to alter the appointment TIME for my appointment on June 7th. I DID NOT GET A RESPONSE‼️ Consequently, the repairman showed up during the time I was available to give him access to my home. I feel sure the repairman did not receive any notice of my appointment time request, due to lack of communication between him and his dispatcher. There is absolutely NO EXCUSE for Sears Appliance Service not being in touch with their people in the field with updates to their service calls. There is no need for having all your high-tech correspondence program, if you're not going to use it properly. Feel free to contact me at the phone number I provided you if you would like to discuss this issue further.
Jim S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718066727364
Bad service, did not even try to fix problem. It turned out to be the cooling fan and 4 other parts. Not the sealed system as he predicted! Could not understand his heavy Asian accent!
Sandy B,
Customer service response - Thank you for taking the time to bring this to our attention, Sandy. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1710738609114
The technician refuses to submit a diagnosis to the Choice Home Warranty, therefore my claim can not move forward. (Date of service: 10/27/23). Still no response from the Sear's technician. The telephone number provided is totally automated. The ability to speak to an individual is impossible. The only thing that was done quickly was the collecting of the service fee, although no repairs were done.
Andrea H,
