150 Pearl Nix Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Cindy
Lin was very professional and personable!! He did a great job in getting my stove fixed and heating again!!
Customer service response - Thank you for taking the time to share your positive experience with Lin and our appliance repair service. We're thrilled to hear your stove is working well again!
Sears Home Services on March 31, 2024
Lee D
He was very nice and very helpful
Customer service response - Thank you for your feedback. We are glad to hear that you found our technician to be nice and helpful.
Sears Home Services on February 19, 2024
Stewart T
Customer service response - A big thank you, Stewart, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 18, 2024
Lisa A
Exceptional service! Called before hand, was on time , got the job done and was friendly and was a well mannered professional. Thank you!
Customer service response - Thank you for taking the time to leave such a positive review! We are glad to hear that you were satisfied with our exceptional service. We appreciate your business and hope to assist you again in the future.
Sears Home Services on January 28, 2024
Gail Z
Erik..fixed the problem within 20 mins..needed a new thermostat..which should have been on Mon by another tech!
Customer service response - Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the delay in getting the new thermostat. We appreciate your feedback and we're glad that Erik was able to quickly resolve the issue for you.
Sears Home Services on February 09, 2024
Marianne S
Jerry P
It took over 3 weeks to get a technician here to perform the repair. The Technician seemed to be very knowledgeable. He was Friendly and seemed dedicate to getting the repair completed.
Hugh C
I was unable to have service provided today as I was given a service window between 8 AM to 5 PM. Unless all customers are retired, that is a very difficult way to schedule an appointment for those of us who work.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 20, 2024
Angela E
We never approved this service call. Not sure why he even called us to say he was coming.
Customer service response - We apologize for the trouble you've faced, Angela. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 28, 2025
Rusty H
This is the 5th time the technician has been here to fix the problem…he did not fix it, the ice maker STILL not working…here’s a picture of how he left it. This can’t be right!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 03, 2025
