150 Pearl Nix Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bob S
Customer service response - A big thank you, Bob, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 07, 2024
J S
The tech was great and he got us taken care of. WE DID NOT GET A PRICE CUT ON THE INITIAL SERVICE. WE WERE SUPPOSED TO GET (according to the website) $200 OFF IF WE SIGNED UP FOR THE PROTECTION PROGRAM. The tech tried to deduct it from the cost of repair, but his phone froze on the payment process and when he started processing the payment the second time the program didn’t allow a deduction. I ended up paying much more than I was supposed to. The cost of repair, according to the technician was $640 . . . I paid over $900. I called customer care but no refund to my card has come yet. If I don’t receive the refund, I am going to drop the coverage and go with another company.
Customer service response - We apologize for the inconvenience and frustration caused by the billing issue, and thank you for bringing this to our attention. Rest assured, we're actively working on ensuring you receive your entitled discount as promptly as possible.
Sears Home Services on June 27, 2024
Tim H
Customer service response - A big thank you, Tim, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 25, 2024
Monica F
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 23, 2024
Colin F
I was able to have a technician come the next day and get my dishwasher reset and working within a few minutes. The process was trouble free and the technician very pleasant.
Customer service response - We're thrilled to hear our technician was able to quickly resolve your dishwasher issue! Thank you for choosing our service and for the positive feedback.
Sears Home Services on June 20, 2024
Kellie P
Taesoon K. was very nice. Explained everything that was done and what each piece replaced does.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 13, 2024
Ron D
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 11, 2024
Terena C
Very friendly and helpful
Customer service response - Thank you for your kind words; we're thrilled to hear you found our team friendly and helpful!
Sears Home Services on June 10, 2024
Cindy
Lin was very professional and personable!! He did a great job in getting my stove fixed and heating again!!
Customer service response - Thank you for taking the time to share your positive experience with Lin and our appliance repair service. We're thrilled to hear your stove is working well again!
Sears Home Services on March 31, 2024
Lee D
He was very nice and very helpful
Customer service response - Thank you for your feedback. We are glad to hear that you found our technician to be nice and helpful.
Sears Home Services on February 19, 2024
