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150 Pearl Nix Parkway Reviews
Read reviews from customers who used our services at 150 Pearl Nix Parkway
Total reviews
103
Average Rating
4.4/5
Stewart T,
Customer service response - A big thank you, Stewart, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1708272753678
Exceptional service! Called before hand, was on time , got the job done and was friendly and was a well mannered professional. Thank you!
Lisa A,
Customer service response - Thank you for taking the time to leave such a positive review! We are glad to hear that you were satisfied with our exceptional service. We appreciate your business and hope to assist you again in the future.
Sears Home Services on 1706495809344
Erik..fixed the problem within 20 mins..needed a new thermostat..which should have been on Mon by another tech!
Gail Z,
Customer service response - Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the delay in getting the new thermostat. We appreciate your feedback and we're glad that Erik was able to quickly resolve the issue for you.
Sears Home Services on 1707468605473
Marianne S,
Dr. B,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1767318783893
It took over 3 weeks to get a technician here to perform the repair. The Technician seemed to be very knowledgeable. He was Friendly and seemed dedicate to getting the repair completed.
Jerry P,
Appointment was scheduled 4 days prior and appointment set for a Friday between 8-5, appointment was cancelled at 6:20 Pm when tech texted the part didn’t arrive. Rescheduled for Tuesday (today) between 8 and Noon, tech showed up at 1:45. Tracker app was not staying up to dat and showed tech arriving at 9:58 am which did not happen.
Joe L,
Customer service response - We apologize for the scheduling issues and inaccurate tracking, Joe. We appreciate your feedback and will work on improving our appointment and communication processes.
Sears Home Services on 1755131857698
I am giving my repairman 5 stars he was very professional; found the issue and wasted no time. Seats Appliance Repair could do better by having a customer service person you could speak to. This has been a 6 week ordeal that should’ve been 2 weeks max.
Lanie P,
Customer service response - We're glad to hear your repairman was professional, Lanie. We apologize for the extended timeline and lack of direct customer service, and we appreciate your feedback to help us improve.
Sears Home Services on 1754878820928
I was unable to have service provided today as I was given a service window between 8 AM to 5 PM. Unless all customers are retired, that is a very difficult way to schedule an appointment for those of us who work.
Hugh C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721529388329
my craftsman was repaired yesterday under this Order Number 000803513580287, I tried the craftsman today, the left back tired fell off and the cartman tractor is not working I need that the technician come back and fixed well, I am very disappointed with his job and i need that be fixed as soon as possible.
Nordys G,
Customer service response - We apologize for the trouble you've faced, Nordys. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777250719216
