526 Battlefield Parkway Reviews

I would like to know how I got charged 170 dollars worth of labor for about an 1 and half hours of work really 85 dollars an hour !!!!

I purchased and bought an extended warranty through Conn's (that's going out of business in our area), so I contacted Conn's on September 9th about my Ice Maker not making ice. The next day it so Sears contacted me via text scheduling a repair date at around the 1st week of October. I was contacted by the tech so that he could get an idea if what was going on. He then ordered a new I've maker. We received the ice maker and shortly after received a text to move the date up to September 25th. The tech came but the new ice maker did work (rotating wise) better than the old ice maker but it still didn't work. The tech said he'd order another part and be back October 28th. We received the part and was contacted with an earlier repair date but my mom had a cancer treatment that day and I couldn't be home. I received no other earlier dates. So on October 28th, the party was installed and we think and hope that the ice maker will work this time. Going all this time without that ice maker was a big pain in the ***. The long stretch of time is what frustrated me most. I care for my mother in law, my mother and my 2 grandkids during the work week. The rating for the techs, courteous, business like, and had knowledge of the repair needs, I would rate a 5...

Sears does not have any way to talk to a real person. All interactions are automated. They will give you a date for your repair and cancel at the last minute when you have rearranged your day to be at home. Then they will put off the appointment for several more weeks! We have waited about a month after we got the parts for our washer to get an appointment. For what it cost me at the laundromat, I could have bought a new washing machine!

I don't recommend it. Giving a 9 hour window so I had to take a full day off work, especially when the appointment was canceled at 4:45pm isn't acceptable.

Technian was nice friendly seemed to know his job, but my hvac was not fixed. Not happy I have to wait 7 days for a techinan to return for same claim with choice home warranty.

He is not confident and continued to ask me questions

Window given 8-5, but told 10-12, then 12-2, then 3, then 3:02, then 4:36. Text now says 4:26-5xx. I have never been so disappointed in service planners. If I did not need my appliance repaired I would have cancelled. I was asked about purchasing a repair plan. Over my dead body would I pay to have this type of service again.

Glenn is the most unreliable technician. Took them a month, yes over 30 days to come and fix my unit. He told us on the first visit that he would bring a ladder and on the next visit, he sent his assistant out and asked if we had a ladder. We told him no, and Glenn never showed back up. He then called me on the 3rd, yes 3rd scheduled appointment time and said that he didn't have time to get to us that he would have to reschedule. I asked him for his supervisors number and he said that he would have him call me. Never received a call. Finally on the 4th appointment, his supervisor came out and fixed our HVAC. James was very professional and got us up and going. Over all, I would give this company 2 stars. You can NOT talk to a human unless they call you first. Then when you call the number back, no answer.

The technicians were polite. The AI scheduling, and communication was terrible. The microwave had the error code shown.. The technician had to come to see for himself, then order part (waste of two Days). Part arrived and the technician came without proper tools, had to reschedule. Week later, Technician came without proper tools. Schedule again and came with helper, but needed ANOTHER part. Several days and Part arrived. AI texted the technician will arrive 9:31am. Technicians arrive 10:30. Finally fixed. Would not use this service again.

Bill did nothing and had no idea that this was a warrant call. I’m only supposed to pay $65 and I showed him that from my policy. Didn’t even share what was needed to fix the unit. Mistake made somewhere