6580 Douglas Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Gavin D
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 09, 2025
Geneva D
The technician Andrew was great in how he repaired our electrical dryer. He explained what he found and what was needed to fix the dryer.
Customer service response - Thank you for your positive feedback, Geneva! We're happy to hear that Andrew provided great service and clear explanations for your dryer repair.
Sears Home Services on June 05, 2025
Roosevelt J
He was punctual, professional and explain what he was about to do before he did it. We thank him for coming out! Thank you Jerome for your professionalism.
Customer service response - Thank you for your positive feedback, Roosevelt! We're happy to hear that Jerome provided punctual and professional service with clear explanations.
Sears Home Services on June 05, 2025
Ray H
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 04, 2025
EagleCliff P
Our service tech today was awesome. She completed our repair with no issues. She showed up timely and completed the repair quickly. She diagnosed the problem originally and ordered parts for the repair to be delivered to us. Sears AI/Customer Service on the other hand is not great. You can't speak to a person. Appointments were scheduled and no person showed up and no phone call was received, which required the appointment to be rescheduled. Working to get this repair completed since March 2025.
Customer service response - Thank you for your positive feedback about our service tech! We're happy to hear she provided timely and efficient service. We apologize for the issues you faced with scheduling and communication.
Sears Home Services on June 02, 2025
Sandra S
Our Sears Service Tech was incredible! The issue we had actually began in August, 2024 with the same complaint we just recently experienced with our gas stovetop. We always explained our experience the same way carefully noting that there was an actual explosion that lifted the stovetop from the marble countertop. This left the back of the stovetop unable to fit back in the countertop because a rubber gasket was out all across the back of the stovetop. We had a tech who replaced several parts but never tested for a gas leak. I would not use the stove because I was afraid of it. Then I recently decided to boil a pot of water while making dinner and was standing with my back to the stovetop when there was another explosion!! So it all began again with techs without enough knowledge to even know how to check out the situation. Then we have a tech who finally knew what to check out and what he was looking for plus he was a pleasant person! He ordered parts, came back and fixed the problem. An experienced, knowledgeable person who knows what to do!! Thank you doesn’t seem like enough to say for this tech’s quick diagnosis and repair! Not many like him!
Customer service response - Thank you for your positive feedback! We're happy to hear that our technician provided the knowledgeable and effective service you needed to resolve the issue with your gas stovetop.
Sears Home Services on June 01, 2025
Alan H
Excellent technician, very knowledgeable and very nice. Couldn’t ask for more.
Customer service response - Thank you for your positive feedback! We're happy to hear that our technician provided knowledgeable and pleasant service.
Sears Home Services on June 01, 2025
Jeffrey R
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on June 01, 2025
Tyler O
Dwayne was very knowledgeable and gave great advice. Fixed our washer extremely fast. Highly recommend.
Customer service response - Thank you for your positive feedback! We're happy to hear that Dwayne provided knowledgeable service and quickly fixed your washer.
Sears Home Services on May 29, 2025
george L
the technician was great he came and explained what he was doing and why and what to do stop having this problem
Customer service response - Thank you for your positive feedback! We're happy to hear that our technician provided clear explanations and helpful advice.
Sears Home Services on May 26, 2025
