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6580 Douglas Blvd Reviews
Read reviews from customers who used our services at 6580 Douglas Blvd
Total reviews
255
Average Rating
4.7/5
Ray H,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1749083419303
Our service tech today was awesome. She completed our repair with no issues. She showed up timely and completed the repair quickly. She diagnosed the problem originally and ordered parts for the repair to be delivered to us. Sears AI/Customer Service on the other hand is not great. You can't speak to a person. Appointments were scheduled and no person showed up and no phone call was received, which required the appointment to be rescheduled. Working to get this repair completed since March 2025.
EagleCliff P,
Customer service response - Thank you for your positive feedback about our service tech! We're happy to hear she provided timely and efficient service. We apologize for the issues you faced with scheduling and communication.
Sears Home Services on 1748914983513
Our Sears Service Tech was incredible! The issue we had actually began in August, 2024 with the same complaint we just recently experienced with our gas stovetop. We always explained our experience the same way carefully noting that there was an actual explosion that lifted the stovetop from the marble countertop. This left the back of the stovetop unable to fit back in the countertop because a rubber gasket was out all across the back of the stovetop. We had a tech who replaced several parts but never tested for a gas leak. I would not use the stove because I was afraid of it. Then I recently decided to boil a pot of water while making dinner and was standing with my back to the stovetop when there was another explosion!! So it all began again with techs without enough knowledge to even know how to check out the situation. Then we have a tech who finally knew what to check out and what he was looking for plus he was a pleasant person! He ordered parts, came back and fixed the problem. An experienced, knowledgeable person who knows what to do!! Thank you doesn’t seem like enough to say for this tech’s quick diagnosis and repair! Not many like him!
Sandra S,
Customer service response - Thank you for your positive feedback! We're happy to hear that our technician provided the knowledgeable and effective service you needed to resolve the issue with your gas stovetop.
Sears Home Services on 1748823436933
Excellent technician, very knowledgeable and very nice. Couldn’t ask for more.
Alan H,
Customer service response - Thank you for your positive feedback! We're happy to hear that our technician provided knowledgeable and pleasant service.
Sears Home Services on 1748823931265
Jeffrey R,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1748825458765
Dwayne was very knowledgeable and gave great advice. Fixed our washer extremely fast. Highly recommend.
Tyler O,
Customer service response - Thank you for your positive feedback! We're happy to hear that Dwayne provided knowledgeable service and quickly fixed your washer.
Sears Home Services on 1748562447037
the technician was great he came and explained what he was doing and why and what to do stop having this problem
george L,
Customer service response - Thank you for your positive feedback! We're happy to hear that our technician provided clear explanations and helpful advice.
Sears Home Services on 1748304954198
Bitna,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1747614789822
The technician was knowledgeable and went above and beyond by providing follow on information for our dishwasher.
JJ's L,
Customer service response - Thank you for your positive feedback! We're happy to hear that our technician was knowledgeable and provided helpful follow-on information for your dishwasher.
Sears Home Services on 1747092030499
Parts shipments delayed repair but service was still excellent.
Jay N,
Customer service response - Thank you for your positive feedback! We're happy to hear that despite the parts delay, you received excellent service.
Sears Home Services on 1747093019589
