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6580 Douglas Blvd Reviews
Read reviews from customers who used our services at 6580 Douglas Blvd
Total reviews
256
Average Rating
4.7/5
The technician sent today was very knowledgeable. He listened carefully to the issues I was having with my 20 year old heating system. I apologize for not remembering his name but he was able to diagnose the problem, find and go get the part, make the repair in record time. Now this is what I call service.
Remigis G,
Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician provided knowledgeable and efficient service for your heating system.
Sears Home Services on 1736823930669
Upon the tech investigation, he found that the zone board was bad however, he couldn't replace it. Another call had to be placed to have the unit repaired. Not to his fault that he couldn't replace the board, it's the company policy that he could not replace it. Overall, he did a good job.
John C,
Customer service response - Thank you for your feedback, John. We're glad to hear the technician did a good job, and we appreciate your understanding of our company policy.
Sears Home Services on 1736467629094
Mark W,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1736405119169
Mr. Andrew from SEARS HOME SERVICES came and repaired my dishwasher. It was inoperable for months and now it's operating like brandnew! Thank you so very much!!! UPDATE: Feb. 4th 2024 Shortly, after Mr.Andrew repaired the control panel to my dishwasher the motor blew causing a leak to the lower level. Mr.Devon (technician) from SEARS HOME SERVICES came out and pulled the entire dishwasher out, tested the appliance before work and cut the breaker also to do the job which no other technician has done. He was very professional and thorough in explaining the repair. He addressed all my concerns related to preventative and maintenance issues I asked. Mr.Devon was very knowledgeable & passionate in doing his job. Thank you for the great customer service and wonderful encounter which makes customer to business relationships thrive!
Ans,
Customer service response - Thank you for your positive feedback! We're delighted to hear that Mr. Andrew successfully repaired your dishwasher and it's now operating like new.
Sears Home Services on 1735871315086
Tech arrived timely and very professional knowledgeable
TYNA B,
Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician provided timely, professional, and knowledgeable service.
Sears Home Services on 1735176938869
Matt was very professional and cordial. He truly cared about the tasks at hand. Please send him to my home going forward
Ray P,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1734934532372
Elizabeth T,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1733806002313
Patsy B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1733419608717
Joyceann J,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1733419608898
The online Sears Appliance Repair scheduling needs to be addressed as it took longer than it should have. We had the part in hand for 5 days and it kept saying that the part had not arrived so they would not put us on the schedule. You cannot talk to a representative real time. However, Dwayne, the technician that completed the repair was amazing. He is by far the best service person that we have had to date. Extremely personable and knowledgeable. This 5 star rating is the result of Dwayne and not the Sears Appliance Repair online/text tool.
Dave M,
Customer service response - Thank you for your feedback, Dave. We're sorry for the scheduling issues you experienced, but we're delighted to hear that Dwayne provided amazing service and made a positive impact on your experience.
Sears Home Services on 1733038713364
