6580 Douglas Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ray P
Matt was very professional and cordial. He truly cared about the tasks at hand. Please send him to my home going forward
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on December 23, 2024
Elizabeth T
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on December 09, 2024
Patsy B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on December 05, 2024
Joyceann J
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on December 05, 2024
Dave M
The online Sears Appliance Repair scheduling needs to be addressed as it took longer than it should have. We had the part in hand for 5 days and it kept saying that the part had not arrived so they would not put us on the schedule. You cannot talk to a representative real time. However, Dwayne, the technician that completed the repair was amazing. He is by far the best service person that we have had to date. Extremely personable and knowledgeable. This 5 star rating is the result of Dwayne and not the Sears Appliance Repair online/text tool.
Customer service response - Thank you for your feedback, Dave. We're sorry for the scheduling issues you experienced, but we're delighted to hear that Dwayne provided amazing service and made a positive impact on your experience.
Sears Home Services on December 01, 2024
Linda B
Demetrius gave me excellent customer service. He answers my questions and explains repairs for the refrigerator.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Demetrius provided excellent customer service and thoroughly explained the refrigerator repairs.
Sears Home Services on December 01, 2024
M. M
Dwayne, the service person, was friendly, informative and professional. He did the repair in no time at all, and I'm very pleased I chose Sears.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Dwayne provided friendly, informative, and professional service, and that you're pleased with your choice.
Sears Home Services on November 18, 2024
Kochelle D
Esiah was amazing. He never gave up and went above and beyond to ensure the job was complete. He sensed my frustration with having to deal with multiple techs and multiple visits. He took the lead in ensuring my double oven was properly diagnosed, the correct parts were ordered and my ovens were up and running in time for our thanksgiving feast! Thanks Esiah!!!
Customer service response - Thank you for your positive feedback! We're delighted to hear that Esiah went above and beyond to ensure your double oven was ready for Thanksgiving, and we appreciate your recognition of his dedication.
Sears Home Services on November 18, 2024
Danny W
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on November 06, 2024
Laura M
Jermaine was awesome he repaired my A/C after 7 peo0le came to my home if you use Sears ask for Jermaine Noone else
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 23, 2024
