6580 Douglas Blvd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (155 reviews)

Ans

February 04, 2025

Mr. Andrew from SEARS HOME SERVICES came and repaired my dishwasher. It was inoperable for months and now it's operating like brandnew! Thank you so very much!!! UPDATE: Feb. 4th 2024 Shortly, after Mr.Andrew repaired the control panel to my dishwasher the motor blew causing a leak to the lower level. Mr.Devon (technician) from SEARS HOME SERVICES came out and pulled the entire dishwasher out, tested the appliance before work and cut the breaker also to do the job which no other technician has done. He was very professional and thorough in explaining the repair. He addressed all my concerns related to preventative and maintenance issues I asked. Mr.Devon was very knowledgeable & passionate in doing his job. Thank you for the great customer service and wonderful encounter which makes customer to business relationships thrive!

Source: Google

Customer service response - Thank you for your positive feedback! We're delighted to hear that Mr. Andrew successfully repaired your dishwasher and it's now operating like new.

Sears Home Services on January 02, 2025

TYNA B

December 25, 2024

Tech arrived timely and very professional knowledgeable

Source: Google

Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician provided timely, professional, and knowledgeable service.

Sears Home Services on December 25, 2024

Ray P

December 23, 2024

Matt was very professional and cordial. He truly cared about the tasks at hand. Please send him to my home going forward

Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on December 23, 2024

Elizabeth T

December 09, 2024
Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on December 09, 2024

Patsy B

December 04, 2024
Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on December 05, 2024

Joyceann J

December 04, 2024
Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on December 05, 2024

Dave M

December 01, 2024

The online Sears Appliance Repair scheduling needs to be addressed as it took longer than it should have. We had the part in hand for 5 days and it kept saying that the part had not arrived so they would not put us on the schedule. You cannot talk to a representative real time. However, Dwayne, the technician that completed the repair was amazing. He is by far the best service person that we have had to date. Extremely personable and knowledgeable. This 5 star rating is the result of Dwayne and not the Sears Appliance Repair online/text tool.

Source: Google

Customer service response - Thank you for your feedback, Dave. We're sorry for the scheduling issues you experienced, but we're delighted to hear that Dwayne provided amazing service and made a positive impact on your experience.

Sears Home Services on December 01, 2024

Linda B

December 01, 2024

Demetrius gave me excellent customer service. He answers my questions and explains repairs for the refrigerator.

Source: Google

Customer service response - Thank you for your positive feedback! We're delighted to hear that Demetrius provided excellent customer service and thoroughly explained the refrigerator repairs.

Sears Home Services on December 01, 2024

M. M

November 18, 2024

Dwayne, the service person, was friendly, informative and professional. He did the repair in no time at all, and I'm very pleased I chose Sears.

Source: Google

Customer service response - Thank you for your positive feedback! We're delighted to hear that Dwayne provided friendly, informative, and professional service, and that you're pleased with your choice.

Sears Home Services on November 18, 2024

Kochelle D

November 18, 2024

Esiah was amazing. He never gave up and went above and beyond to ensure the job was complete. He sensed my frustration with having to deal with multiple techs and multiple visits. He took the lead in ensuring my double oven was properly diagnosed, the correct parts were ordered and my ovens were up and running in time for our thanksgiving feast! Thanks Esiah!!!

Source: Google

Customer service response - Thank you for your positive feedback! We're delighted to hear that Esiah went above and beyond to ensure your double oven was ready for Thanksgiving, and we appreciate your recognition of his dedication.

Sears Home Services on November 18, 2024

Average Rating: 4.7/5 (155 reviews)