6580 Douglas Blvd Reviews

The job was preformed with professional skill and knowledge. The technician cleaned his work area with excellence. I can’t rate the finish product because The product is not in used due 24/hr charging. I

I don’t feel like this technician wanted to do his job at all

The serviceman was good but the cancelation of my scheduled appt to weeks later after already waiting weeks for the first appt was unacceptable.

Didn’t clean up after work of fixing dryer and clearing lint from line. Very unprofessional to not throw the lint away and just leave it on our floor.

I had a scheduled appointment with Sears Home Repair between 8:00 AM and 12:00 PM, and they never showed up. No call, no update, no explanation—nothing. The only communication I received was an automated message repeating the same time window. I rearranged my entire day and even missed Easter Sunday service waiting for them, only to be completely ignored. This level of disrespect for a customer’s time is unacceptable. If you can’t keep an appointment or at least communicate, you shouldn’t be in the service business. I will not be using Sears Home Repair again and strongly recommend others think twice before booking.

Didn't come on the day I scheduled then to get the part it was one to two day the guy was great but sears do better this was a joke

No one showed up. This is ridiculous.

Your service is trash, and your repairman did not show up for the fourth time!! I will be submitting a complaint report on your customer service.

I give one start because the technicians are good however, the company itself is horrible! No live person whatsoever to speak to and also takes forever to make a appointment as well. They reschedule you without any kind of notice on the day that they're supposed to come out!

Technician gets 5 stars, but Sears deserves ZERO. The only reason this isn’t a 1-star review is because of the incredible technician who went above and beyond to save the day. Truly a professional — responsive, kind, and clearly dedicated to doing his job despite the chaos created by the company he works for. Sears, on the other hand, completely dropped the ball at every step. After making me wait TWO FULL DAYS for a repair, they canceled my appointment without notice or explanation. Customer service was absolutely useless — no solutions, no accountability, just a lot of “passing the buck” and empty apologies. It was like talking to a wall. The only person who showed any sense of responsibility or service ethic was the technician. Thankfully, I was able to text him directly, and he still showed up and got the job done — even after Sears had bailed completely. If I could rate him separately, he’d get 10 stars. This was one of the most stressful service experiences I’ve ever had, and I’ll think long and hard before ever booking anything through Sears again. They should be ashamed of how poorly they treat customers — and even more ashamed of how they leave their technicians to clean up their mess. After receiving an automated response from Sears and STILL no resolution to the issues experienced, I feel prompted to add to my review. The company did what they could to save face and protect their place with Google's algorithm (Important to business owners) by sending an automated response that effectively says- if you have more issues, reach out. Well, I did that prior to this review- about six times and was met with an outsourced call center that assured me there was NO ONE I could speak with, they don't "have managers" and that the person reading the script was the one "best positioned to help me" and that person could not even answer why my tech would not be arriving after waiting two full days (missing work each day) - nor could they re-assign another tech to get my issue taken care of. HORRIBLE customer service that needs attention.