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535 General Daniels Ave N Reviews
Read reviews from customers who used our services at 535 General Daniels Ave N
Total reviews
97
Average Rating
4.5/5
Still dealing with slipping going up small inclines. But Jarvis is a good man. Mower never acts up when he has been here.
Mary L,
Customer service response - Thank you for your feedback, Mary Ann. We apologize for the ongoing issue with your mower and recommend contacting us directly to further address the problem.
Sears Home Services on 1775829467595
Issac D,
Customer service response - Hi Issac, thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1726022918723
The technican was fine. Hediagnosed and ordered the right parts. Not his fault they took 3 + months to arrive. I know it is an older fridge, but that is what these home warranties are for.
Diana B,
Customer service response - Thank you for your review! We're glad our team could assist you promptly and efficiently.
Sears Home Services on 1723002090213
The technician was great. Though Sears help line not so. Bought the GE Standup Freezer less than a year ago. Scheduled the appointment thinking it would be under warranty. Nope had to pay the service call. When trying to contact Sears about this there was NO OPTION for discussing this or ti schedule a warranty repair that would fall within the 1 year warranty with a rep or with the scheduling service page or the chat bot. So everyone i guess there's no such thing as a 1 year warranty anymore.
Terry M,
Customer service response - We're sorry to hear about your frustrations with the warranty process and appreciate your kind words about our technician. Thank you for bringing this to our attention, and we’ll look into improving our warranty support.
Sears Home Services on 1716344213534
Wayne G,
I do not like that all the details I was asked to input into your digital system did not seem to be relayed to the technician for the first visit. Also, I had to look up the model number to find the part needed and found it before the technician did. William was just fine and after parts were ordered, finished the job effectively.
Jennifer J,
Customer service response - We apologize for the communication gap with the initial visit, Jennifer. Thank you for your feedback, and we're glad William was able to complete the job effectively.
Sears Home Services on 1762131369536
Very nice gentleman but work not complete.Icemaker still not
Linda C,
Rodney from Sears came, nice guy. He looked at unit and said it probably has a leak. He put in a can of leak stop and charged with gas. It worked ok for several hours now it doesn't cool. Going to try to call back on the call from him got today. I have no contact info for him. Hope I don't have Togo thru CHW to get it fixed. If this is monitored, please contact me and fix my A/C Now it's going to be 7-10-24 for next appointment to get it fixed. Earliest available they say. I'm without air conditioning for another 2 weeks because it was not fixed the first time. It's hottest in years and I need help. CHW says they only use Sears so other provider is not an option. If I call Sears I will have to pay entire bill so I must have CHW handle it.
Bruce P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719473963413
Took 3 weeks because they bought parts that never shipped. Had to constantly ask to just come check it out. Finally listened and changed it out. Unbelievable. Bad customer service, but the tech was nice. Atrocious business process. Could have bought parts cheaper at Amazon and be here in a day. Also never could talk to a human. Bad practice.
Brandon B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718332350045
Cheryl D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1781134996102
