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110 Bluffs Parkway Reviews
Read reviews from customers who used our services at 110 Bluffs Parkway
Total reviews
120
Average Rating
4.6/5
Charles C,
Ed G,
Dennis M,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707174376800
Awesome technical both times he came!
John H,
Customer service response - Thank you for your positive review! We are glad to hear that our technician provided excellent service both times. We appreciate your feedback!
Sears Home Services on 1705465603849
Repair took longer than expected. With today’s diagnostic equipment I would have expected a quick diagnosis. Parts were ordered and arrived in a timely manner. Technician, Arron, is a skilled professional and a pleasure to work with.
Charles M,
Customer service response - Thank you for your feedback, Charles! We're glad to hear Arron was professional and that the parts arrived on time, and we appreciate your patience with the repair process.
Sears Home Services on 1760403599810
I was surprised that the repairman was not aware of the problem with my refrigerator. This was the third visit for the same issue, parts had been delivered to my house and he didn’t know about them at all.
Jen M,
Customer service response - Thank you for your feedback, Jen. We apologize for the oversight and appreciate your patience as we work to improve our communication and service.
Sears Home Services on 1755571037828
Brent our repairman was great and courteous. But communication prior to repair visit was not good...repeated messages responding to available appointment times were not returned. Also received a message that part received was incorrect, which it was not. Very confusing automated communication!
Jim B,
Customer service response - Thank you for your feedback, Jim. We're glad to hear Brent provided great service, and we apologize for the communication issues you experienced.
Sears Home Services on 1729576690977
amie I,
Customer service response - Hi, thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1729133600842
Isaiah was excellent, professional, efficient and pleasant. If your system would give customer timely updates on tech's arrival we would have given 5 stars.
CAT T,
Customer service response - Thank you for taking the time to leave a review of our service. We appreciate your feedback regarding our system's updates on technician arrival, and apologize for any inconvenience caused. Your comments will help us improve our customer experience. Thank you again for choosing Sears Appliance Repair.
Sears Home Services on 1707459131750
At first, Sears Repair Service was scheduled and did not show up. Apparently, they did not have a Technician available. The second appointment, the technician did not have the proper gauges to test the compressor. Although, he did identify that the compressor was the problem. He called the office to place the order and it was denied until a reading from the compressor was provided. He apparently worked on HVAC units. Finally, three weeks later from the original repair date, a Technician by the name of Ricardo Lara arrived and was very prepared as an experienced technician should be. He was able to get the necessary readings and it was the compressor that was bad. Thank goodness he had one in his truck and replaced it. Ricardo Lara was a very competent technician. The man new his stuff. Whats happens is that businesses sometimes take on more that they can chew.
Wil G,
Customer service response - We apologize for the initial scheduling and equipment issues, Wil. We're glad to hear Ricardo was able to resolve the problem, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1764556468541
