110 Bluffs Parkway Reviews

Awesome technical both times he came!

Brent our repairman was great and courteous. But communication prior to repair visit was not good...repeated messages responding to available appointment times were not returned. Also received a message that part received was incorrect, which it was not. Very confusing automated communication!

Isaiah was excellent, professional, efficient and pleasant. If your system would give customer timely updates on tech's arrival we would have given 5 stars.

Daniel, my technician, was wonderful. He worked hard to fix the issue with my dryer and was helpful. However, the Sears system is setup where it does not allow a technician to order parts that they see need to be replaced, so he was able to identify which parts needed replacing, but the system wouldn’t allow him to order them. ? So I now have to call back and setup another appointment to get the actual problem fixed. This puts a huge burden on the customer. By the time all is said and done, I’ve not only paid for the Protection Plan, but I’ve also labored hours of time just to get my dryer fixed. Not sure that I would recommend spending the additional money for the Protection Plan.

Disliked the fact that I could never talk to a human being.

I can't rate the technician, he did not repair the water dispenser. I tried it after he left and the water would not cut off.

The technician got upset while working on my stove and made me feel very uncomfortable. He fixed the heating element but must have broken the legs on the stove because it is wobbling like it’s about to collapse. He tried to say it was like that when he arrived. It’s completely unsafe to use now.

Sears so called AC technicians say they don't work on the entire AC unit, we had 2 guys come to attempt to fix a cooling issue we were having. The first one, changed a capacitor and it worked for 2 hours. The second one said the ac was cooling when it was not, our thermostat was set to 72 and the house was a 78, he didn't understand basic principles of HVAC and said they only work on the outside unit. According to him it was working properly, he didn't even take out the panel to look at the capacitor his partner has just replaced. We had a professional come this morning to our house and it turns out the idiot who came the first time didn't wire the capacitor correctly. And their customer service office is not even in United States, they are in India. What a disgrace. Sears is taking jobs away from American citizens and hiring so-called technicians who can't tie their own shoes.

We have been without a refrigerator for a month because of Sears Home Services. Today a technician was supposed to come to the house to repair, while there were 3 people and 3 dogs home, we were told no one was home and now have to wait over a week to be rescheduled. You are telling me they came to our door, knocked and/or rang the door bell without a person or dog knowing. Absolute incompetent technician and no help from customer service to contact someone who can fix this problem. Sears Home Services... telepathy is not an acceptable way to let a home know of your arrival. What a joke.