60 Sears Way Reviews

Showed up on time and called when he was on his way.

Technician Sanbao was professional and quick. Sears scheduling in my area took 12 WEEKS after part received to service!

Russell did a good job, he found 2 pennies and a razor blade in the drain of the washing machine. I was a shame that when I did the second load of clothes the pump DID NOT DRAIN again. Since this was the second time, we had a problem with the pump not draining, maybe the pump needed changing. After using shop vac to drain the machine and hand wringing the clothes, we went and bought a new washer and dryer.

Technician walked into kitchen, looked at the microwave and said” I’m not going to touch this.That’s a marble backsplash. None of our technicians will touch that”. We showed him a video of the firecrackers in the microwave accompanied. He spent 5 minutes pulling off a panel and putting back on. Said everything looks fine and left. The next morning fireworks again. Internet search says to unplug and remove due to fire hazard.

Do not use Sears! They are way over priced!!And not very professional. Scratched my Washing machine and tried to hide it. And Deny it. Way over priced!!!

No one came AGAIN. This is the 4th time in 2 weeks for some lame reason my dryer was not seen. I am sitting here waiting then I get a message how was your service. Apparently the person just decided to not come. I have been without a working dryer for 3 weeks!

I called about a refrigerator problem and couldn’t get an appointment for 5 weeks. The technician did arrive 5 weeks later and quickly and efficiently diagnosed the issue. It needed a new evaporator fan. He ordered the part, but the next appointment was another 5 weeks away. The part arrived by mail in about 3 days and sat on top of the refrigerator for the balance of the 5 weeks before the tech came to install it. Please note that the technician was excellent, but having to wait 10 weeks for a repair doesn’t cut it. I will also note that I made several attempts to get the appointment moved up, but getting to talk to a person after you have an appointment is another ordeal altogether. I’ll be looking for another source.

Technician came to repair my refrigerator in April and told us that parts need to be ordered. It took sears two months to get the parts in and come fix my refrigerator. I will never recommend sears.

Our service tech is great-I feel sorry for him because he has to put up with a company that is disorganized and irresponsible. He has to take the brunt of the anger from customers that are treated poorly. Sears and the Sears stores that go out of business leaving customers hanging, are the absolute worst company to get answers/solutions from. This was a warranty issue on a refrigerator that had already been replaced once because it was faulty and we had to wait over 3 months to get a working product. I would not buy from Sears and I would not buy a Kenmore ever again. It has been the worst experience from beginning to, hopefully, the end.

Russell was very nice but didn’t seem at all confident he could fix the LG oven. If you don’t have expertise in LG then you shouldn’t advertise that you work on them. Another repair service is coming and seems very familiar with the issue and how to fix it. As it is I paid your service fee and received no value from it