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2201 Henderson Mill Rd NE Reviews
Read reviews from customers who used our services at 2201 Henderson Mill Rd NE
Total reviews
380
Average Rating
4.5/5
Ian is amazing! I was so stressed when my washing machine broke. He fixed it up quickly! Thank you!!
marym,
Customer service response - Thank you for your 5-star review! We're glad to hear that Ian was amazing and quickly fixed your washing machine.
Sears Home Services on 1759971263469
Marianne M,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1759802304525
Shanila E,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1759717140018
Prompt, professional, and very helpful.
Jody W,
Customer service response - Thank you for your 5-star review, Jody! We're glad to hear that you found our service prompt, professional, and helpful.
Sears Home Services on 1759456908040
Very friendly, however he pushed the refrigerator too close to the dishwasher and now I can't get the dishwasher door open.
cathy J,
Customer service response - Thank you for your 5-star review, Cathy! We're glad to hear you found our service friendly, but we're sorry to hear about the issue with your dishwasher. Please contact us directly so we can assist you with this.
Sears Home Services on 1759192031649
The techs were great! Very thorough and very nice! They did preventative maintenance on my washer and dryer. No cost because I had master protection agreement.
Melinda,
Customer service response - Thank you for your 5-star review, Melinda! We're glad to hear that our techs were thorough and nice, and that you benefited from the master protection agreement.
Sears Home Services on 1758588912339
We had a good experience with Keith the technician. He diagnosed our problem and repaired it in a timely manner. However, our experience with the AI bots was terrible. We so much prefer talking with a real person. Because of the confusion generated by the AI bots, the repair took three weeks instead of the usual 5 days. We are seriously considering looking for a new service agreement with another provider.
Nibs S,
Customer service response - Thank you for your 5-star review, Nibs! We're glad to hear that Ian provided a timely diagnosis and repair.
Sears Home Services on 1758589126863
Very professional and helpful
Abrillia P,
Customer service response - Thank you for your 5-star review, Abrillia! We're glad to hear that you found our service professional and helpful.
Sears Home Services on 1758503118985
He came on time. Listen to my concerns and quickly resolved the issue.
Joseph L,
Customer service response - Thank you for your 5-star review, Joseph! We're glad to hear that our technician was punctual, attentive, and resolved your issue quickly.
Sears Home Services on 1757983628120
He really did a great job
Tonya G,
Customer service response - Thank you for your 5-star review, Tonya! We're glad to hear that you were pleased with the job done.
Sears Home Services on 1757906052152
