2201 Henderson Mill Rd NE Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (251 reviews)

Mignon B

November 21, 2023

I contacted Sear’s to install washing machine parts that ordered over 4 months ago by my incompetent former home warranty company. The technicians were friendly, professional, and efficient in completing their tasks. They provided sound advice regarding my washing machine. Pricing was fair and approximately $96 less than multiple competitors. I would definitely hire them again!

Source: Google

Arthur B

September 13, 2024

Repair man did a good job. He answered my questions. He moved the refrigerator out and put it back.

Source: Google

Customer service response - A big thank you, Arthur, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.

Sears Home Services on June 13, 2024

Laura V

June 07, 2024

He fix the refrigerator but didn’t clean up very well after himself,

Source: Google

Customer service response - Thank you for your feedback, and I apologize for the oversight in cleaning up. We will address this to ensure it doesn't happen again.

Sears Home Services on June 07, 2024

Andrea C

October 31, 2024

My appt was from 8am-12noon. Tech didn't get there until 4:20pm. He did call when he was 30mins out (3:40pm). He was very informative and educated me on the up keep of my 4yr old furnace. I give him a 5 star rating; however, Sears, on the other hand, gets a 3. They over book services making techs look bad and sometimes don't call or even show up. They also take a long time to repair appliances (even when the parts have been delivered to the customer's house 3weeks prior to the tech coming back to repair). Again I have not met a tech yet that's has not been professional, informative, and courteous.

Source: Google

Customer service response - We apologize for the scheduling issues and delays, Andrea. We're glad to hear the technician was informative and professional, and we appreciate your feedback to help us improve our service.

Sears Home Services on October 31, 2024

Arlinda B

July 16, 2024

The serviceman was excellent. I’d give him five stars. He diagnosed the problem and had us up and running with no problems. The automated customer support is a joke, however. I’d give it negative stars if I could. It kept changing our repair date stating that our parts were on back order. The parts sat in our home for three weeks while we were on a merry-go-round with customer service. Finally, the serviceman took the initiative to contact us and we sorted out the mixup. I understand that automation saves money, but human contact saves business. I’m reluctant to deal with Sears in the future.

Source: Google

Customer service response - Thank you for recognizing our team's efforts in explaining the problem and maintaining professionalism. We appreciate your feedback!

Sears Home Services on June 21, 2024

Bernie G

November 23, 2024

I think the guy overcharged me. Will check with bank. He somehow wound up with an extra screw.

Source: Google

Customer service response - We apologize for the trouble you've faced, Bernie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on November 23, 2024

Anil M

July 31, 2024

Took almost 2 months to complete repair, twice technician did not show for appointment 2 days off wasted. The service really sucks. Last technician was 3 hrs late but got the job almost done. Sears sucks and very unreliable. Sucks for me already paid for extended warranty, I have no choice to deal with there unreliable service. I would never purchase there extended warranty again it's not worth the stress.

Source: Google

Customer service response - We're really sorry to hear about your experience, Anil. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on July 31, 2024

Marlena T

July 02, 2024

The technician was on the phone the entire time they were supposed to be attending to my AC unit. I felt as though his attention was divided and that I didn’t receive the customer service and care I was paying for. He had no patience to troubleshoot and left with unresolved issues.

Source: Google

Customer service response - Thank you for taking the time to bring this to our attention, Marlena. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.

Sears Home Services on July 02, 2024

Rufus A

July 29, 2025

Technician was late. He advised he was 8 minutes away, but he needed to take a lunch break. The job took him 3 hours, and had to take the dryer apart twice to fix. Then to top it off, he advised this job is normally done by two technicians. Left me with the old parts to dispose. Only in America.

Source: Google

Customer service response - We apologize for the trouble you've faced, Rufus. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on July 29, 2025

Clarence J

July 11, 2025
Source: Google

Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.

Sears Home Services on July 10, 2025

Average Rating: 4.5/5 (251 reviews)