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2525 Dawson Rd Reviews
Read reviews from customers who used our services at 2525 Dawson Rd
Total reviews
123
Average Rating
4.7/5
He was very thorough unlike first technician. Have had this problem since May 20 and the first technician did not diagnose the correct problem. I appreciate this technician!!!
Jocelyn H,
Customer service response - We're sorry for the initial issues you experienced but are thrilled to hear our technician could properly diagnose and address the problem. Thank you for your appreciated feedback!
Sears Home Services on 1718873512701
Very friendly and knowledgeable.
MyBeloved4Ever,
Customer service response - Thank you for your kind words! We're thrilled to hear you were satisfied with our service.
Sears Home Services on 1718337517899
Bruce H,
Customer service response - A big thank you, Bruce, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717398289848
Thank you for honest and sincere service. A true ambassador of your company and asset to your organization secured my trust. Thank you!
Andre D,
Customer service response - We appreciate your kind words and are glad we were able to earn your trust. Thank you for sharing this review with us.
Sears Home Services on 1710389935749
Excellent service. Kyle was prompt and very professional! Well done!
Horace R,
Customer service response - Thank you for taking the time to leave such a positive review! We are glad to hear that Kyle provided excellent service and was professional. We appreciate your feedback and hope to assist you again in the future.
Sears Home Services on 1706712154815
My technician was professional & pleasant. He gave me a verbal report after completing my Fall PM without me having to ask.
Glenda B,
Friendly and quick service!
Stephanie S,
I was pleased with the overall service performed on my washer; however, I have a couple of concerns regarding the repair process. First, I submitted detailed information (as requested) through the Sears app, including photographs and a description of the problem, because thinking that this information would help expedite the service. The message requesting the information indicated that it would be used to identify and order the necessary parts. However, the repair technician did not have access to the information I submitted, so I had to explain the issue again. Additionally, the required hose had not been ordered in advance, which extended the repair process by several days. Second, although the repair technicians were courteous and completed the repair efficiently, they did not clean the work area before leaving. Debris was left on the floor, along with the damaged hose and the box in which the replacement hose was delivered. Overall, I was satisfied with the completed repair, but the process could be streamlined by ensuring technicians receive the information submitted through the app, ordering necessary parts in advance, and cleaning the work area after the service is completed.
B. J,
Customer service response - Thank you for your feedback, B. Keith. We're glad you were pleased with the repair and apologize for the communication and cleanup issues; we appreciate your input on improving our process.
Sears Home Services on 1785935920118
Service tech came to repair my appliance and determine it had some other issues and reported back to AHS that it wasn't cost affective to repair it
Sam O,
Customer service response - Thank you for your feedback, Sam. We're glad our technician could assess the situation, and we appreciate your understanding regarding the repair decision.
Sears Home Services on 1746398714394
Jagruti P,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1734407001463
