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2525 Dawson Rd Reviews
Read reviews from customers who used our services at 2525 Dawson Rd
Total reviews
113
Average Rating
4.7/5
Jagruti P,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1734407001463
Did not show up until after 5 but service was great!!
Jamecia H,
Customer service response - We're sorry for arriving later than expected but are thrilled to hear you were pleased with our service. Thank you for your patience and for taking the time to leave a review.
Sears Home Services on 1717758086151
Good
Willie Q,
Customer service response - Thank you for your review! We're glad you had a positive experience.
Sears Home Services on 1717622770051
The man providing the service was great. Their scheduling department was horrible.
BKP2025,
Customer service response - We're glad to hear you were pleased with the service, B Palmer. We apologize for the scheduling issues and appreciate your feedback as we work to improve.
Sears Home Services on 1739789565880
-Technician did not leave summary of tasks performed -did not change filters inside my home
Carolyn S,
Customer service response - We apologize for any oversight on our technician's part. Thank you for bringing this to our attention, and we will ensure better communication and service in the future.
Sears Home Services on 1709538847908
Poor service and poor communication. Two men showed up the first time on 9/25 and would not move the refrigerator for a 74 -yr old woman . She had to get someone to literally slide the refrigerator out since neither man would do that. She had to wait another week to get them to come back to diagnose after she got someone to move the refrigerator. He came back on 10/1 and diagnosed the problem and rescheduled service for 10/6. Part arrived at Mom's house on 10/4 and we got a cancellation notice around 7 am on 10/6, with no call, saying part has not arrived and that we would have to wait until 9/13 to complete , with refrigerator still sitting in middle of my Mom's kitchen floor. I texted number I had for guy who had come out on had multiple times to let him know that we had the part, even though email said we didn't....never got a response. I was able to reschedule on 10/6 online for 10/8 and then got another cancellation email on 10/7 that repair would be completed on 10/14 ( almost 3 weeks after initial visit). Noone ever addressed my texts. Ended up finally getting AHS to send another company out to complete repair. The new company got the request and part was put on in less than 24 hrs.
Deshonda S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1760061010445
Did not get the proper time and diagnosis from the technician to really find the problem not good service!!!
Cecil,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1759971525240
Terrible customer service and you never get to talk to a human being when you have a problem or complaint. They are the worst.
Carl,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754879309527
I was very dissatisfied with the service I received today. The technician seemed agitated that he had to come back out for the same thing and when he could not recreate the problem. He did not give me instructions from the previous visit.
Patricia J,
Customer service response - Thank you for your positive review, Patricia! We're glad to hear Kevin was prompt and knowledgeable, and we look forward to assisting you again in the future.
Sears Home Services on 1743553870718
I am still waiting on the repair. This has been ongoing for too long. I was told that I would get e-mail in 2-3 days, have not receive e-mail yet. I am really disappointed with the service I have received.
Preacher G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726787631132
