2525 Dawson Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sam O
Service tech came to repair my appliance and determine it had some other issues and reported back to AHS that it wasn't cost affective to repair it
Customer service response - Thank you for your feedback, Sam. We're glad our technician could assess the situation, and we appreciate your understanding regarding the repair decision.
Sears Home Services on May 04, 2025
Jagruti P
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on December 16, 2024
Jamecia H
Did not show up until after 5 but service was great!!
Customer service response - We're sorry for arriving later than expected but are thrilled to hear you were pleased with our service. Thank you for your patience and for taking the time to leave a review.
Sears Home Services on June 07, 2024
Willie Q
Good
Customer service response - Thank you for your review! We're glad you had a positive experience.
Sears Home Services on June 05, 2024
B P
The man providing the service was great. Their scheduling department was horrible.
Customer service response - We're glad to hear you were pleased with the service, B Palmer. We apologize for the scheduling issues and appreciate your feedback as we work to improve.
Sears Home Services on February 17, 2025
Carolyn S
-Technician did not leave summary of tasks performed -did not change filters inside my home
Customer service response - We apologize for any oversight on our technician's part. Thank you for bringing this to our attention, and we will ensure better communication and service in the future.
Sears Home Services on March 04, 2024
Preacher G
I am still waiting on the repair. This has been ongoing for too long. I was told that I would get e-mail in 2-3 days, have not receive e-mail yet. I am really disappointed with the service I have received.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 19, 2024
Betheena B
I'm very disappointed in my service. My initial visit was on June 26th and my AC was not fixed. Gregory returned and said he replaces some bolt and filled it up with gas. It cooled, but after 3 days the system is no longer cooling. This is very disappointing. I need my AC fixed.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 07, 2024
Leigh L
This appointment was scheduled 8am-5pm. The technician called me at 12:18. I called him back at 12:18; however, he did not answer. I called him at least three times after that and texted him to let him know I was coming home at 1:30p to meet him. He texted me at 12:17 confirming a 2pm appointment, which is the reason I texted him back and let him know I would start traveling to my house at 1:30. I never heard anything from him. I received a text message at 5:26 from SEARS saying your technician is on the way. Next thing I got was a bill. The appointment was scheduled from 8a-5pm. I have text and emails from SEARS stating this. There was no communication with this technician, and I will not pay anything because of the time I missed form work and the timeframe the appointment was scheduled. This is poor business and no consideration for people's jobs. Trying to contact SEARS is ridiculous because all you get is a recording. There is no live person to respond to and trying to resolve this issue online was useless.
Customer service response - Thank you, Leigh, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on June 27, 2024
Johnny M
Service done and was told to wait 24 hours to see was everything working properly but it wasn’t. There’s no change in the condition inside the refrigerator it’s the same condition as it was before repairs were done.
