7902 Citrus Park Town Center Mall Reviews

Multiple visit for same repair. Ordered same part that was already here. Scheduling window is for all day. No customer service contact at all, only ai. Will never use sears repair again.

Sears’s appliance is going bankrupt the way they do the repair. They are by far the most clumsy incompetent set of repair people come across Do Not be fooled by fake five star reviews they have on the Sears website. They’re all manufactured They have been trying to fix an appliance three times already and unable to fix and it has taken them two months and it’s still not fixed

I have been waiting too long to get mt Washer fixed. Please investigate the WHY THANK YOU

I have been a customer for 6 months- I have never had a company set an appointment- confirm then text mid day or 5pm saying.. Hello, this is Richard, your AI virtual assistant from Sears Home Services. We regret to inform you that, due to unforeseen circumstances, we will not be able to have a technician available today to service your appliance. We sincerely apologize for any inconvenience this may cause. We would like to make this right by rescheduling your appointment at the next available time. Which of the following works best for you? 1) Thursday, 3/13, 8am-5pm 2) Friday, 3/14, 8am-5pm 3) Monday, 3/17, 8am-5pm 4) Tuesday, 3/18, 8am-5pm This happens all the time— they don’t show up— I have missed so much work and my appliance not working for so long after they had just “fixed” it.. the 1800 number is a joke- nobody calls me back— never dealt with a company that treats its customers Iike this.. when the technicians come they are nice but I have had 3 tell me — they schedule too many service calls and each day they have to cancel with customers and reschedule.. this is a fraudulent business practice.

Technician claims to have waited 15 minutes but called at 3:08 call was returned at 3:14 no response. Did not show up to the house just called seems like. Very disappointed.

I needed a yearly maintenance on my water softener and there was nothing wrong with my softener just a yearly routine check, the polite technician showed up and tested the water and said the water is very soft and everything looks good, but yet, to my amazement, he started taking everything apart and then putting them back together, after he left, my water softener started losing vacuum and the entire tank filled with water and the water kept rising and soon my garage would be flooded, I called Sears for and emergency technician visit, but they would not send anyone on the same day. Here I am 3 days after sears broke my softener and still waiting on the technician to come and fix what they broke. This is the worst experience.

I would give no stars if possible. No call, no show, no reschedule.

I had a Sears repair appointment scheduled 1pm-5pm. No one showed up. This appointment had been confirmed. I later received email after 6pm stated no one answered the phone or returned their text. I’m not sure why they where not captured on my doorbell camera.

I would not recommend dealing with Sears service repair, my appointment got rescheduled to the next day after waiting for them all day yesterday. The technician was friendly but told me that the suspension rods needed to be replaced for $775 and recommended that I buy a new washer from Sears instead. I looked on Amazon and found the rods for $25 total. The technician also didn't look at the suspension rods but just pushed down on the tub which is the same thing I did. For a service charge of $150 I was expecting him to at least take the lid off and look at rods and do a better diagnostic test than just cutting on the washing machine. I guess I'll have to go on YouTube and fix it myself for cheaper than I paid Sears to do nothing. Never again! Update: I fixed my washing machine. It took one hour, a screwdriver and $25 rods from Amazon. This company is definitely scamming!!! They came out and did absolutely nothing but quote me a price they knew I would refuse.

Our washer hasn’t worked since he left and he didn’t leave a business card or any contact information.