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7902 Citrus Park Town Center Mall Reviews
Read reviews from customers who used our services at 7902 Citrus Park Town Center Mall
Total reviews
199
Average Rating
4.6/5
I had a Sears repair appointment scheduled 1pm-5pm. No one showed up. This appointment had been confirmed. I later received email after 6pm stated no one answered the phone or returned their text. I’m not sure why they where not captured on my doorbell camera.
Christine E,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719791636347
I would not recommend dealing with Sears service repair, my appointment got rescheduled to the next day after waiting for them all day yesterday. The technician was friendly but told me that the suspension rods needed to be replaced for $775 and recommended that I buy a new washer from Sears instead. I looked on Amazon and found the rods for $25 total. The technician also didn't look at the suspension rods but just pushed down on the tub which is the same thing I did. For a service charge of $150 I was expecting him to at least take the lid off and look at rods and do a better diagnostic test than just cutting on the washing machine. I guess I'll have to go on YouTube and fix it myself for cheaper than I paid Sears to do nothing. Never again! Update: I fixed my washing machine. It took one hour, a screwdriver and $25 rods from Amazon. This company is definitely scamming!!! They came out and did absolutely nothing but quote me a price they knew I would refuse.
Cierra C,
Customer service response - Thank you for taking the time to bring this to our attention, Cierra. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1709776217926
Our washer hasn’t worked since he left and he didn’t leave a business card or any contact information.
Jessica K,
Customer service response - Thank you for taking the time to bring this to our attention, Jessica. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705680079695
Paid $150 and nothing got fixed, what a scam!!
Carlos F,
