16750 South Highway 441 Reviews

Paid 95.00 for tech being unable to repair.Why? Also $50.00 extra charged on my credit card,which I am disputing.Terrible experience.

The tech was early and professional and confirmed that the ice maker was not working and needed to be replaced. I told the tech that I know the ice maker needed to be replaced that was the reason I called. He told be that he did not have the ice maker on his truck and would have to order it and return to install it and that today's service was $89.00 plus tax $95.23. I told him I called and told their service agent that the ice maker needed to be replaced and therefore no service was performed and the $95.23 was a ripoff but I'll pay for his SERVICE. I then asked what was the replacement cost? He shamefully said around$697.00. What I said $697 ....wow that's another ripoff. Online you can buy the ice maker for $106.00 so the charge for service is close to $600 shameful. No thanks. Sear would not give be the replacement cost on the phone only after the secured the appoint at$89.00 and had the tech come would I find out the ridiculous price for the ice maker.

I was told the compressor in a 3 year old Refrig was bad. So far it has taken nearly 3 weeks and they can't get the compressor shipped. When you call they don't have any answers as to when it will or how long it will take to get the service guy out to install the parts. TOTALLY UNACCECPTBLE.

We set an appointment but they never showed up neither call. Thy asked for a credit card information at front.

Our new fridge has been not working since December. We have had 5 service calls. The parts needed are no longer available. Ee keep getting the run a round about a replacement

If they can't get parts for my refrigerator because there not available anymore why don't the tell the customer that before going on the service call?

PLEASE !! ask if they work on your unit before a tech comes to the house even though I gave them the model and serial number, The tech said they can't work on this Whirlpool so I owe the service charge and they can not make repairs or tell me what is wrong with my refrigerator they can only charge me a service call

I took off work to be in the 8a.m. to 5 p.m window and around 12 noon they email me my appointment has been changed two days later. Called them they gave no explanation just another 8 to 5 time.They suck and I have already paid them.

I had a confirmed appointment to repair my washer. Nobody showed up or contacted me about the missed appointment. The parts needed for repair were to be shipped directly to me. The tracking number shows that the parts were delivered to an unidentified mailbox three towns away from me. With much difficulty I was able to talk to a real person who advised me that an expedited status would be put on my missed repair. A week later I have not been given any information from Sears Home Services. I will never contract the company for any future repairs.

Out of business