16750 South Highway 441 Reviews

Not a good experience. Technician not communicative. No way to speak to a live customer service agent. Stay away from this company!

Your technician never showed up for the appointment on Saturday, December 13th. Waited all day. Not even a phone call. Your customer service is the worst I have ever experienced. You failed. No stars for you.

Not happy rn . First off not 100$ job for a supposed fuse ! Seemed angry that he was there and didn't stick around to make sure the air kicked on and left before we could ask any questions and seemed annoyed that we had questions. Now the air conditioner kicked on but it's very weak and barely blowing and one room is not blowing at all . He could have at least waited to make sure it worked properly! I paid 100$ just for him to come out ! I used choice warranty who sent them and it took over a week with it ac working for them to even come !

Tech was unprofessional so hard to communicate with the company to correct the issue. No live rep except chat and they just repeat the same thing. Not very happy with this. The lack of concern and integrity is very disheartening. No not just based on one experience.

The technician was rude

Arrived later than expected. Next day after the repair refrigerator quit cooling and freezing which was not an issue prior but was told it needed software repair . Came home from long day at work only to find ice melted and leaked from dispenser all over my solid oak wood floor and over $350 of food thawed and under refrigerated was spoiled and had to be thrown out. I called to schedule another repair appointment and inquire about my food loss and personal property damage. Was first told by coverage department food loss was covered however when transferred to another department found out there is no coverage. I guess the damage/ loss is all mine to bare. Now I must wait and see if my refrigerator can be repaired or this is another loss I must absorb. The LG refrigerator is less than 2 years old. The neighbors pigs ate well this evening.

We did payment for a diagnosis but couldn’t get any report, the system doesn’t allow me to reach any support to get a report of the service that have paid

Terrible service!!!! Bad attitude & lazy.

The technician was professional and efficient BUT the "Sears Repair" service itself is AWFUL. Most of their phone numbers are disconnected and the ones that work have the same recordings when answered. There isn't any way to talk to a human. The technician text gave time he would show up but never did. It was a very bad experience.

My tech was fine but the teeny adjustment to my ICE DOOR MOTOR AND ASSEMBLY did NOT warrant a charge of $374. That is completely unacceptable for a 20 min.job. I called Sears while he was here before doing the job but they wouldn't lower the price. Terrible customer service. Will NEVER call them again! Worst appliance repair experience of my life.