16750 South Highway 441 Reviews

BUYER BEWARE! I suggest calling a different company. This is not the Sears "we used to know". Sears Home Services is operated by Transformco. I scheduled a service appt. in August. The technician arrived on time. I showed him to the washer/dryer which is located in a small area in my condo. He proceeded to take a personal phone call, and literally two minutes later walked out & stated "he could not do any diagnostic work because my hose is leaking to call a plumber". I was charged $127 and he left. What a sham! I called And Services & plumber Jordan arrived. I explained what happened. He turned the water on & said it was leaking because it was loose. He tightened with his hand and all was fine. He checked the rest of the hoses for me. All was fine. Jordan is a real pro with integrity! Not sure how my hose became loose?? GEE wonder?? I suggest you call And Services if you want honesty.

We had a technician out about a month ago who took one look at our freezer and said it was fine. The issue with our freezer continued, so we called another. Same thing, the technician stood there looking busy for a few minutes, he literally took a screwdriver and was tapping it on top of the fridge....there's literally nothing up there to even mess with. He acted like he was busy, said it was fine and charged us another 130$ for literally nothing. The issue continues, nothing was fixed by either of their technicians, AND THEY WONT GIVE US OUR MONEY BACK. This place is an absolute scam I'd rate it 0 if I could. DO NOT USE SEARS THEY ARE SCAMMERS.

He didn’t solve the problem. The first time he was here I distinctly told the person I spoke to that I didn’t want the same technician and lo and behold. This is who they were sending. I did what I usually do to alleviate the problem for a while, and I’ll do it as long as I have to until it doesn’t work anymore, but I do not want this gentleman coming to my home again. He did a terrible job.

Worst experience using this service through Choice Home Warranty let alone taking over a week to respond to look at my unit! Will never use this service! Pure garbage

He left the refrigerator undeveloped, did not reset the pads. He needs to come back today and fix it

I was charged $175 for a part they sell online for $69.99. I understand the diagnostic fee of $80 However being charged an additional $110 for a half hour job is outrageous. You should be ashamed of your selves for taking advantage of your customers,former customers more appropriately.

Rude. The number they make you call is not the number listed on the website.

Came to fix ice maker on 1/4/2021, said he would have to order a part, said he would return on 1/18/2021 to install new ice maker between 10:00 AM & 2:00 PM. He never called and never showed up! I called to complain and was disconnected. Asked to speak to a supervisor, they wouldn’t connect me. I’ve had them out twice in two months and could not get a receipt for my payment without going round and round with their customer lack of service department!

Would rate 0 stars if I could. The Amount of menus in selections that you have to make on a phone just made me hang up and try to find somebody else.

Visit 1: Repairman Mike said we need new motherboard & charged $385. Visit 2: 3 weeks later. Mike looked more closely& noticed a loose wire nut. No mother board needed. He promised to credit our account for the cost of the part. Dishwasher was running when he left. Was dead again by the time we loaded supper dishes. Visit 3: 3 weeks later. Never received any refund for mother board part. Mike again reattached a wire nut. He was rude & acted angry with us. Has been 4 days & so far dishwasher is working. If you are dumb enough to hire these buys after reading this review, don't sat I didn't warn you!