16750 South Highway 441 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Debbie G
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 07, 2024
Patricia S
STEVE WAS TERRIFIC!!
Customer service response - Thank you for your enthusiastic review, Patricia! We're thrilled to hear that Steve provided terrific service.
Sears Home Services on September 04, 2024
Fred S
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 02, 2024
BRETT W
Tech was courteous and professional. He was able to diagnose and fix the issue within minutes upon arriving. He had the necessary parts on his truck to fix the problem which he did expeditiously and got me up and running again. Great work and much appreciated.
Customer service response - Thank you for your positive feedback, Brett! We're delighted to hear that our technician provided courteous and professional service, quickly diagnosing and fixing the issue.
Sears Home Services on September 02, 2024
Nancy F
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 02, 2024
LL J
Techs were very knowledgeable and nice to deal with on time and had parts for the repair. Thanx
Customer service response - Thank you for your positive feedback! We're glad to hear our techs were knowledgeable, punctual, and well-prepared for your repair.
Sears Home Services on August 27, 2024
Ruth K
Excellent service! He went up and beyond in making the replacement parts fit while being installed. Pleasant disposition. Very professional. Knows how to handle unforeseen situations. Superb technician.
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 18, 2024
Con S
He was terrific!! He called ahead to tell me when he’d be arriving. When he arrived, he asked me to explain the problem and checked the system . After his inspection, he clearly explained what was causing the AC problem and showed me what to do to prevent the problem from happening again in the future. Would recommend him to anyone for future service. A recommendation to the Sears appt scheduler. I was given the repair date and time in advance. They said the technician would arrive between 8am and 5pm. That time spread of 9 hrs was totally unacceptable. I had to cancel a doctor’s appt and stay at home. Finally recd a call from the tech that he would be arriving around 3pm. In the future, the scheduler should provide a more realistic time spread of 3-4 hrs rather than 9..
Customer service response - Thank you for your detailed feedback and recommendation, Con! We're glad to hear the technician provided excellent service and helpful advice. We apologize for the inconvenience with the scheduling window and appreciate your suggestion for improvement.
Sears Home Services on August 18, 2024
dialymarigonzalez
Very professional and answered all my questions, where it was understandable for me great service and great individual
Customer service response - We're delighted to hear about your positive experience with our professional service! Thank you for your kind words and for choosing Sears Appliance Repair.
Sears Home Services on August 15, 2024
j K
Tech was near and professional.He went out of his way attempting to repair my refrigerator.
Customer service response - We're thrilled to hear about your positive experience with our technician's professionalism and effort! Thank you for taking the time to leave this review.
Sears Home Services on August 13, 2024
