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2121 US 1 South Reviews
Read reviews from customers who used our services at 2121 US 1 South
Total reviews
254
Average Rating
4.8/5
Horrible tech
Arrived 30 minutes after time he said he'd be here. Mumbled and demanded payment, told me he didn't have a way to process my credit card so I suggested calling in to your office. The American express card didn't go through after 3 tries so I suggested calling your office. I also said I could try another card...he got angry said he was leaving when I told him I couldn't understand him ...please reschedule me with someone else. I had a critically important doctor's visit scheduled today that I cancelled because your tech was scheduled 8 to 5pm. I am 75 and have significant hearing loss..your tech was rude and impatient
Patricia D,
Saint Augustine, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751406093214
3 tech visits and on the phone and it's still not fixed!
refrigerator still not working after third service call. The last technician said the compressor was bad (which was ordered by the previous technician) but he couldn't fix it because a dryer and evaporator also needed to be ordered. The parts arrived and this technician said it was only the evaporator that needed to be replaced since it was leaking. HOWEVER, my refrigerator is STILL not cold and it's staying at a HIGHER temperature than before the evaporator replacement! I AM BEGINNING TO WONDER IF ANY OF THE TECHS KNOW WHAT THEY ARE DOING. I'VE HAD 3 TO THE HOUSE AND ONE CALLED AND EACH TIME NEW PARTS ARE ORDERED,. The last tech took just about all the parts back and I suspect some of them are needed to fix my refrigerator.
Evan B,
St Augustine, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1732576118527
Was Rude and disrespectful
Dismissed what my parents told him and came in with his biassed opinion of what he believes happened. Continued to say yes been doing this for 40 yrs as to say he didn't believe them . Knowing my parents are immigrants and have language barrier he kept insisting they should of read the fine print on the contract knowing they cannot read English ..that's when I stepped in and explained to him how rude he was being ..I don't think he expected me to speak English but I I told him how condescending he was being and it was not appropriate.. he had no Choice but to own up to his attitude and ended up apologizing.he admitted he knew that they could not read English and him asking if they read fine print over and over was wrong . I hope this can be resolved or someone else with a better attitude can come back . I don't trust his report and what he noted.. moving forward please send someone else . I will continue to fight this issue because this stove is brand new and broke on its own they deserve a solution . Not a teddy telling them they are lying subliminally.
Rosario R,
St Augustine, FLCustomer service response - Dear Rosario thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677693476
A.C
July 26th he came out here and my boyfriend said he didn't look like he want to work he ordered a part. On August 2rd he came out my sister said that he seemed like he didn't he put the panel on the AC and he came in and checked the Box he told my sister it's some kind of wire going on he left everything out and told her I need it electrician I would not represent him cuz he do not want to work I had to call somebody to bring another Sears person to come fix it I told her that he was going to call me back and he never did.
Shawn R,
Jacksonville, FLCustomer service response - Hi Shawn, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691616844903