320 Towne Center Cir Reviews
Showing most recent reviews from verified customers of Sears Home Services
Robert R
The actual repair was good. Jim was great! The initial visit by another technician left a little to be desired. It seems the first guy just didn't want to do the time-intensive work and so he said he needed to order parts that ended up being unnecessary (a computer board). So I had to wait an extra week and, as a result, had to spend $1000 on a backup fridge for my garage. I got the protection agreement so that I wouldn't have to get a backup fridge. Very unhappy about that. But Jim got it fixed today...so he is good.
Customer service response - Thank you for your feedback, Robert. We're happy to hear Jim provided great service, but we're sorry for the inconvenience caused by the initial visit. Please contact us directly to discuss your experience further.
Sears Home Services on April 14, 2025
Russell S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 14, 2025
Laurie H
Victor (Hector I can’t remember) was a very personable and hard working technician. He was thorough, knowledgeable and even expressed that when we start using the washing machine again to not overfill or we would run into the same issue. Thank you
Customer service response - Thank you for your kind words, Laurie! We're thrilled to hear about your positive experience with our personable and knowledgeable technician's thorough service and helpful advice.
Sears Home Services on April 13, 2025
Michelle
Kevin was prompt and knowledgeable and did a great job
Customer service response - Thank you for your kind words, Michelle! We're thrilled to hear about your positive experience with Kevin's prompt and knowledgeable service.
Sears Home Services on April 10, 2025
Cristina B
Extremely professional and explained process for the service and what to expect. Would recommend Sears home services to all our friends and Family. George L was our technician.
Customer service response - Thank you for your kind words, Cristina! We're thrilled to hear about your positive experience with George L's professional and informative service.
Sears Home Services on April 10, 2025
Mario A
George, the repairman is the best courteous and professional.
Customer service response - Thank you for your kind words, Mario! We're thrilled to hear about your positive experience with George's courteous and professional service.
Sears Home Services on April 10, 2025
Rick T
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on April 10, 2025
Gerald B
This guy is both knowledgeable and helpful One of the best I have ever been involved with
Customer service response - Thank you for your kind words, Gerald! We're thrilled to hear about your positive experience with our knowledgeable and helpful service.
Sears Home Services on April 08, 2025
henry W
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 08, 2025
Wings60
reai gentleman and knowledgeable... a good guy !!
Customer service response - Thank you for your kind words! We're thrilled to hear about your positive experience with our knowledgeable and courteous service.
Sears Home Services on April 06, 2025
