320 Towne Center Cir Reviews

Appeared to do the Job...but handed us a bill for $304 when we were quoted$119….. and that sems to be Sears new tacktes! Watch out !

I was told service would be between 8-12 and I could track the arrival time. The arrival time said I was next and estimated arrival 1133. The tracker never changed after that. I did not receive any updates or texts. I was told this would happen but it did not. I entered a chat asking the arrival time and this was also useless. It was 3 pm when I called the main number to get information regarding service technician. He arrived at 330. I was at work my sister was home I wanted to be notified on the findings was told I would be but that never happened. My sister signed the bill she is not authorized on my account. I would not want a service contract on other appliances if this is how it service is done. Poor communication and I was assured I would be kept notified. My dyer is less than a year old and I have questions as to why I had to pay over 120 dollars and the technician was at my home approx 3 mins. Is service not part of the warranty?

I found the repairman himself to be good at his job and he fixed my Craftsman mower successfully. The Sears appointment service is horrible. #1 they are unreachable by phone. Impossible to speak to a real person with answers. My follow up appointment to install ordered-and prepaid parts was scheduled for 8-12 AM, Monday of this week. No one showed up at any time during the day, no text messages rescheduling the appointment and no way to speak to a REAL person, and no way to register my no-show complaint or obtain an explanation, just Sears ineffective AI answering system which has no options for customers to question no show appointments or anything else. #2 The parts were more expensive than quoted during initial diagnostic visit. No blame on the repairman at all. Pity he has to depend upon what's left of Sears appointment scheduling infrastructure to effectively do his job without alienating customers. Sears went out of business for a reason.

He did not fix the broken safe T switch which caused my garage to flood

The repair person spent no more than 10 minutes to tell me my mower engine was blown and then charged me $225. I would not use this service in the future!

he keeps coming out to fix my dryer that wont dry on any cycle except timed dry every time he comes he says its the sensor in the dryer that the dryer sheets are getting up against it and stopping the dryer I have had theis dryer for 4 years and it has never happended i think the sensor is bad in it I just want it fixed like it used to work

After 4 tech visits over 20 days, my fridge is finally fixed, but not without heartache. The Sears automated system is horrible, you have to figure out how to get to an agent when the automated system doesn't help. Tech 1, tried to blame my leak on the filter I was using. I then showed him the filter label ID and the website filter ID recommendation he blamed the brand and attempted to push the Sears cobranded model which was like 4x more expensive. I then showed him that the leak was occuring with filter was in and out and coming from the hose or housing. He advised it was the housing bc those hoses don't fail. (Hold my beer). Orders part schedules appointment for week out. Advises they will bring part. Tech 2 arrives with out the part, bit luckily for him the part was mailed directly to me. He installs the housing and puts it all together and tries to leave in like 5 mins. I say it's fixed? No leaks? He replies well check. I put a cup to the water dispenser and no water leaks....immediately...however the houses includes a retention area for condensation and drip when the filter is replaced. After abt half a cup of water you can see drips. The tech says that's normal. I ask him to remove the retention plate, he does and you can see water spitting out. He says oh its the hoses, not the housing. He says he doesn't know which hose or can't tell so he orders all 4 hoses. The hoses will be mailed directly to me. Call him when they arrive and they will set up the appointment. Parts arrive, I call the tech, she schedules appointment for the following week. Tech 3 arrives, attempts to replace the hoses and advises that the prior tech ordered 2 of the same hoses and 2 additional water dispenser hoses. He only needed to order the intake hoses which have part numbers on the hoses. He orders the missing hose and schedules an appointment for a week later. Mind you during this time dealing with the nuances of all the text messages and emails to confirm things via the automated system and service completion was a mess. After each visit I got a n email and text to confirm completion, I go to the automated system and no option to dispute completion. I had to lie and say I was looking for new service to get to a person for them to tell me they can't doing anything in the system and I just need to wait. Tech 4 arrives, happens to be Tech 2, he installs the hose, and then fits the housing and the housing it not secured correctly. I say, thanks I'm glad the leak is gone but the housing is crooked, that's not how it sat prior to all this. His response took the cake. He said I don't know, I didn't take it off, it's fine. No it's not, there clearly is an issue with the way its sits.. please fix it. After readjusting it he figures out that he did infact not set it in correctly. Takes all the parts he ordered in error and then I get a receipt bill for 6 parts, and they are billing my warranty company for. So now I need to call and inform them of that.

The technician was very rude. Horrible attitude!

The microwave was still under warranty. It took 2.5 months and 4 trips in order for it to be repaired. Given the cost of time, material, fuel and having an irritated customer it makes no sense. If you can't fix a $300 microwave in one trip, replace it with a new one, repair the broken one at the shop and resell it.