320 Towne Center Cir Reviews

he keeps coming out to fix my dryer that wont dry on any cycle except timed dry every time he comes he says its the sensor in the dryer that the dryer sheets are getting up against it and stopping the dryer I have had theis dryer for 4 years and it has never happended i think the sensor is bad in it I just want it fixed like it used to work

After 4 tech visits over 20 days, my fridge is finally fixed, but not without heartache. The Sears automated system is horrible, you have to figure out how to get to an agent when the automated system doesn't help. Tech 1, tried to blame my leak on the filter I was using. I then showed him the filter label ID and the website filter ID recommendation he blamed the brand and attempted to push the Sears cobranded model which was like 4x more expensive. I then showed him that the leak was occuring with filter was in and out and coming from the hose or housing. He advised it was the housing bc those hoses don't fail. (Hold my beer). Orders part schedules appointment for week out. Advises they will bring part. Tech 2 arrives with out the part, bit luckily for him the part was mailed directly to me. He installs the housing and puts it all together and tries to leave in like 5 mins. I say it's fixed? No leaks? He replies well check. I put a cup to the water dispenser and no water leaks....immediately...however the houses includes a retention area for condensation and drip when the filter is replaced. After abt half a cup of water you can see drips. The tech says that's normal. I ask him to remove the retention plate, he does and you can see water spitting out. He says oh its the hoses, not the housing. He says he doesn't know which hose or can't tell so he orders all 4 hoses. The hoses will be mailed directly to me. Call him when they arrive and they will set up the appointment. Parts arrive, I call the tech, she schedules appointment for the following week. Tech 3 arrives, attempts to replace the hoses and advises that the prior tech ordered 2 of the same hoses and 2 additional water dispenser hoses. He only needed to order the intake hoses which have part numbers on the hoses. He orders the missing hose and schedules an appointment for a week later. Mind you during this time dealing with the nuances of all the text messages and emails to confirm things via the automated system and service completion was a mess. After each visit I got a n email and text to confirm completion, I go to the automated system and no option to dispute completion. I had to lie and say I was looking for new service to get to a person for them to tell me they can't doing anything in the system and I just need to wait. Tech 4 arrives, happens to be Tech 2, he installs the hose, and then fits the housing and the housing it not secured correctly. I say, thanks I'm glad the leak is gone but the housing is crooked, that's not how it sat prior to all this. His response took the cake. He said I don't know, I didn't take it off, it's fine. No it's not, there clearly is an issue with the way its sits.. please fix it. After readjusting it he figures out that he did infact not set it in correctly. Takes all the parts he ordered in error and then I get a receipt bill for 6 parts, and they are billing my warranty company for. So now I need to call and inform them of that.

The technician was very rude. Horrible attitude!

The microwave was still under warranty. It took 2.5 months and 4 trips in order for it to be repaired. Given the cost of time, material, fuel and having an irritated customer it makes no sense. If you can't fix a $300 microwave in one trip, replace it with a new one, repair the broken one at the shop and resell it.

Prompt and courteous service but far too expensive. $362 for 1 hour of labor is preposterous. Will not be using Sears ever again.

Very bad experience here l, they gave me appointment twice and never showed up I lost 2 days of working because of their lies

For this tech stayed less then 15 minutes and really charge 199.00 for this call is over priced just to tell me part not available and look on internet for it. The initial cost was 119.00 for a diagnostic

Your company has been trying to fix my fridge for seven(7) months and it still is not fixed

Absolutely the worst company out there communication through the entire staff is just ridiculous I’ve been without a fridge for two months not only that lost my food now three times from my fridge failing after they ordered parts supposed to fix it and break right down again and again now waiting for Warrenty was told three days now being told from the manager allow 5/7 more days even though I have a email stating 1/3 days this Warrenty program is an absolute joke don’t recommend anyone to get it after all this

Don’t waste your money and your time! They just want to take your money. The technician arrives offering to refuse that order and they will just take 140 bucks from you with doing nothing, 15min in your house!! They charged nothing else that $699 to fix a switch and burner from a used oven that not cost more the $500 Only thing that I want to say “Ridiculous” and have a great life!!! Another thing. Two days after we call another independent technician and he solved the problem that completely different that Sears technician said and we spent only 150 bucks to fix it!!!! That’s so shameful!!!!