320 Towne Center Cir Reviews
Showing most recent reviews from verified customers of Sears Home Services
Keith P
Rafael was superb. Professional, courteous and efficient. One of the best
Customer service response - Thank you for your kind words, Keith! We're thrilled to hear about your positive experience with Rafael's professional, courteous, and efficient service.
Sears Home Services on April 28, 2025
Kapil R
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 27, 2025
kathy S
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 27, 2025
Mack R
Hector knew exactly at what he was looking at. When he saw the iced up evaporator. He then proceeded to defrost all the ice on the evaporator and installed the heater for the defrost cycle. All done!!!! B
Customer service response - Thank you for your kind words, Mack! We're thrilled to hear about your positive experience with Hector's knowledgeable and efficient service.
Sears Home Services on April 27, 2025
Dorothy C
George Lloyd was finally put on my job. I know from others that he is extremely knowledgeable about LG Refrigerators or any refridge. Mine is the top of the line and needed a pro. The third request, I finally got him. I spent hours on the phone trying to get him. And, each time they assigned me a different person. I was promised and finally got him just hours before my appointment. I have cancelled my service deal because someone messed up. It truley was a job only Mr. Lloyd could do. Please thank My Lloyd for us. Sincerely, Mr. and Mrs. Champagne
Customer service response - Thank you for your feedback, Mr. and Mrs. Champagne. We're happy to hear George Lloyd provided the expert service you needed, but we're sorry for the scheduling difficulties you experienced. Please contact us directly to discuss your experience further.
Sears Home Services on April 24, 2025
Francine C
He was great! Couldn’t ask for nicer tech. Very helpful and courteous!!! He should get a raise! Outstanding!!!!
Customer service response - Thank you for your kind words, Francine! We're thrilled to hear about your positive experience with our helpful and courteous technician.
Sears Home Services on April 22, 2025
Sweet R
Jim was very timely, communicated well, diagnosed the issue and then gave me different options regarding repairs without pressuring for the most expensive one.
Customer service response - Thank you for your kind words! We're thrilled to hear about your positive experience with Jim's timely and communicative service, offering repair options without pressure.
Sears Home Services on April 21, 2025
Franko
Kevin knew what to do right away to solve my problem. Then he did some other checks while he was he to see f other things were working well. Great experience.
Customer service response - Thank you for your kind words, Franko! We're thrilled to hear about your positive experience with Kevin's prompt and thorough service.
Sears Home Services on April 20, 2025
Ron M
George was very good at explaining what the issue was with our repair and why we were experiencing what we were. He recommended a very practical solution helping us save some money while fixing our issue the right way. All while showing us excellent customer service.
Customer service response - Thank you for your kind words, Ron! We're thrilled to hear about your positive experience with George's excellent customer service and practical solutions.
Sears Home Services on April 16, 2025
J B
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 14, 2025
