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320 Towne Center Cir Reviews
Read reviews from customers who used our services at 320 Towne Center Cir
Total reviews
341
Average Rating
4.7/5
Kathie B,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1707175597581
Maribel C,
Customer service response - Thank you so much for the fantastic 5-star rating, Maribel! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1707175597754
Margaret T,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1745882074498
Service techs were efficient in diagnosis and repair of our appliance. The only delay was waiting 4 days for the parts.
Curley 2,
Customer service response - We appreciate your feedback and are glad to hear our technicians were efficient. We apologize for the delay in getting the parts and will work on improving our service speed.
Sears Home Services on 1719794147175
Appeared to do the Job...but handed us a bill for $304 when we were quoted$119….. and that sems to be Sears new tacktes! Watch out !
Pamela J,
Customer service response - We apologize for any confusion regarding the billing and understand your concern with the discrepancy. Thank you for bringing this to our attention so we can address the issue.
Sears Home Services on 1718933251370
I was told service would be between 8-12 and I could track the arrival time. The arrival time said I was next and estimated arrival 1133. The tracker never changed after that. I did not receive any updates or texts. I was told this would happen but it did not. I entered a chat asking the arrival time and this was also useless. It was 3 pm when I called the main number to get information regarding service technician. He arrived at 330. I was at work my sister was home I wanted to be notified on the findings was told I would be but that never happened. My sister signed the bill she is not authorized on my account. I would not want a service contract on other appliances if this is how it service is done. Poor communication and I was assured I would be kept notified. My dyer is less than a year old and I have questions as to why I had to pay over 120 dollars and the technician was at my home approx 3 mins. Is service not part of the warranty?
Mary E,
Customer service response - We apologize for the communication issues and inconvenience, Mary. Please contact us directly so we can address your concerns about the service and warranty.
Sears Home Services on 1732425321509
I found the repairman himself to be good at his job and he fixed my Craftsman mower successfully. The Sears appointment service is horrible. #1 they are unreachable by phone. Impossible to speak to a real person with answers. My follow up appointment to install ordered-and prepaid parts was scheduled for 8-12 AM, Monday of this week. No one showed up at any time during the day, no text messages rescheduling the appointment and no way to speak to a REAL person, and no way to register my no-show complaint or obtain an explanation, just Sears ineffective AI answering system which has no options for customers to question no show appointments or anything else. #2 The parts were more expensive than quoted during initial diagnostic visit. No blame on the repairman at all. Pity he has to depend upon what's left of Sears appointment scheduling infrastructure to effectively do his job without alienating customers. Sears went out of business for a reason.
ronald H,
Customer service response - We apologize for the inconvenience you've experienced with our appointment service and pricing discrepancies, Ronald. We're glad to hear the repairman successfully fixed your mower, and we appreciate your feedback as we work to improve our services.
Sears Home Services on 1726106771824
Sharon M,
Customer service response - Hi Sharon, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1721392680107
He did not fix the broken safe T switch which caused my garage to flood
SARAH P,
Customer service response - I'm sorry to hear about the flooding in your garage due to the issue with the safe T switch. Thank you for bringing this to our attention.
Sears Home Services on 1718596097644
The repair person spent no more than 10 minutes to tell me my mower engine was blown and then charged me $225. I would not use this service in the future!
Mary H,
Customer service response - We apologize for the trouble you've faced, Mary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723517556710
