320 Towne Center Cir Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (333 reviews)

David C

November 14, 2023

Prompt and courteous service but far too expensive. $362 for 1 hour of labor is preposterous. Will not be using Sears ever again.

Source: Google

jaime T

February 27, 2025

For this tech stayed less then 15 minutes and really charge 199.00 for this call is over priced just to tell me part not available and look on internet for it. The initial cost was 119.00 for a diagnostic

Source: Google

Customer service response - We apologize for the trouble you've faced, jaime. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on February 27, 2025

Ravi L

February 04, 2025

Your company has been trying to fix my fridge for seven(7) months and it still is not fixed

Source: Google

Customer service response - We apologize for the trouble you've faced, Ravi. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on February 04, 2025

Cody M

December 01, 2024

Absolutely the worst company out there communication through the entire staff is just ridiculous I’ve been without a fridge for two months not only that lost my food now three times from my fridge failing after they ordered parts supposed to fix it and break right down again and again now waiting for Warrenty was told three days now being told from the manager allow 5/7 more days even though I have a email stating 1/3 days this Warrenty program is an absolute joke don’t recommend anyone to get it after all this

Source: Google

Customer service response - We're really sorry to hear about your experience, Cody. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on December 01, 2024

RICARDO C

November 30, 2024

Don’t waste your money and your time! They just want to take your money. The technician arrives offering to refuse that order and they will just take 140 bucks from you with doing nothing, 15min in your house!! They charged nothing else that $699 to fix a switch and burner from a used oven that not cost more the $500 Only thing that I want to say “Ridiculous” and have a great life!!! Another thing. Two days after we call another independent technician and he solved the problem that completely different that Sears technician said and we spent only 150 bucks to fix it!!!! That’s so shameful!!!!

Source: Google

Customer service response - We apologize for the trouble you've faced, RICARDO. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on November 27, 2024

TTotally T

November 23, 2024

Cancelled. Prefer to have MIKE sent from GE!

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on November 23, 2024

Andrew F

November 03, 2024

Had 3 different techs come out, put in a new door lock and a new mother board, over 700$ in parts and labor and nothing is fixed. People were nice tho

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on November 03, 2024

Donna

September 05, 2024

Technician Rafael was professional and respectful. However I received 56 emails from Sears & my husband received 56 texts from Sears about this service. That is beyond ridiculous and needs to be addressed!

Source: Google

Customer service response - We apologize for the trouble you've faced, Donna. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on September 05, 2024

Michael

August 06, 2024

Following the check, with cleaning and maintenance, now our refrigerator DOES NOT WORK at all. It only gives error codes

Source: Google

Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on August 06, 2024

Bryan J

July 31, 2024

They had no clue what is wrong with our A/C unit as they been out 3 times and a month later and the unit is still not working and it’s 100 degrees here in Fl. The first tech came out and put a bigger fuse in the circuit board in the air handler it worked for a few days then broke again then he came back and 3 hours later he still couldn’t figure out the problem and burnt up the transformer trying to fix it on July 9th then they sent a different tech out on July 12th with no parts to even try to fix the unit. So then they rescheduled me for July 22 then they moved it to July 26 then they changed our appointment to July 30th are you for real as it’s 89 degrees in the house with no A/C and dogs they have no clue what’s even wrong with my unit and expect us to wait a month for them to come out and say they still don’t know what the problem is ya okay. Stay away as they did nothing for me to repair our unit.

Source: Google

Customer service response - We're really sorry to hear about your experience, Bryan. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on July 31, 2024

Average Rating: 4.7/5 (333 reviews)
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