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320 Towne Center Cir Reviews
Read reviews from customers who used our services at 320 Towne Center Cir
Total reviews
341
Average Rating
4.7/5
Prompt and courteous service but far too expensive. $362 for 1 hour of labor is preposterous. Will not be using Sears ever again.
David C,
Very bad experience here l, they gave me appointment twice and never showed up I lost 2 days of working because of their lies
Aws J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773879550511
For this tech stayed less then 15 minutes and really charge 199.00 for this call is over priced just to tell me part not available and look on internet for it. The initial cost was 119.00 for a diagnostic
jaime T,
Customer service response - We apologize for the trouble you've faced, jaime. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1740700555011
Your company has been trying to fix my fridge for seven(7) months and it still is not fixed
Ravi L,
Customer service response - We apologize for the trouble you've faced, Ravi. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738723414705
Absolutely the worst company out there communication through the entire staff is just ridiculous I’ve been without a fridge for two months not only that lost my food now three times from my fridge failing after they ordered parts supposed to fix it and break right down again and again now waiting for Warrenty was told three days now being told from the manager allow 5/7 more days even though I have a email stating 1/3 days this Warrenty program is an absolute joke don’t recommend anyone to get it after all this
Cody M,
Customer service response - We're really sorry to hear about your experience, Cody. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1733039452844
Don’t waste your money and your time! They just want to take your money. The technician arrives offering to refuse that order and they will just take 140 bucks from you with doing nothing, 15min in your house!! They charged nothing else that $699 to fix a switch and burner from a used oven that not cost more the $500 Only thing that I want to say “Ridiculous” and have a great life!!! Another thing. Two days after we call another independent technician and he solved the problem that completely different that Sears technician said and we spent only 150 bucks to fix it!!!! That’s so shameful!!!!
RICARDO C,
Customer service response - We apologize for the trouble you've faced, RICARDO. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732692155913
Cancelled. Prefer to have MIKE sent from GE!
TTotally T,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732426631527
Had 3 different techs come out, put in a new door lock and a new mother board, over 700$ in parts and labor and nothing is fixed. People were nice tho
Andrew F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730693123485
Technician Rafael was professional and respectful. However I received 56 emails from Sears & my husband received 56 texts from Sears about this service. That is beyond ridiculous and needs to be addressed!
Donna,
Customer service response - We apologize for the trouble you've faced, Donna. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725587966365
Following the check, with cleaning and maintenance, now our refrigerator DOES NOT WORK at all. It only gives error codes
Michael,
Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723000929140
