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320 Towne Center Cir Reviews
Read reviews from customers who used our services at 320 Towne Center Cir
Total reviews
341
Average Rating
4.7/5
Terrible
Traci C,
Customer service response - Thank you for taking the time to bring this to our attention, Traci. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706085740566
Not helpful at all, just wrote his assumption what he thought the problem was, even after we told him what was going on again with our ice maker. He just didn’t want to do the extra leg work.
Karla M,
Customer service response - Thank you, Karla, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707406623812
Don’t bother using this company. Had to wait 3 weeks for first appointment. Service guys came and I even had to print my user manual for the appliance because they looked lost. They didn’t have the part needed, so I had to wait another two weeks. Then once next appointment is scheduled there is no way to actually talk to a human to actually confirm appointment & got multiple hang-ups. Then after waiting ALL DAY (a 8am to 5pm service window). Yep you guessed it! No Show! No call to reschedule, just a text saying your next appointment is in a further 4 weeks! So they expect me to be without my appliance for 9 weeks! Ridiculous service. Horrible follow-up. Steer clear.
Steven L,
His diagnosis of the problem was incorrect I had a profesional come over and give me a very different diagnosis. They said that if necessary they would do it in writing.
mirta G,
