8000 W Broward Blvd Ste 100 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Collette M
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 18, 2024
Carlo S
Hannet J. was great. He corrected the reassembly error from the prior technicians and resolved the issue quickly. Customer Service rep incorrectly created the ticket as a new repair instead of a recall and he got that sorted as well. Sears Customer Service reps need better training.
Customer service response - Thank you for your feedback, Carlo. We're glad Hannet J. was able to resolve the issue efficiently, and we appreciate your input on improving our customer service.
Sears Home Services on September 17, 2024
JERRY
Tech. Was very professional, worked clean efficiently and quick. Thank you. There is one big problem and it's not with your technicians it's with the parts availability for all the SEARS appliances I own. IE I've gone thru I think THREE SEARS refrigerators, they failed and were replaced but one thing you can't replace is that South Korea where your appliances are made doesn't supply parts. For instance my Beautiful Kenmore Elite 5 draw refrigerator the ice maker water pump kept failing, finally Sesrs sent me a heavy duty replacement clear plastic pump, the only problem is that the plugs didn't match. Luckily for me I had saved the original pump, I had a handman come over my house since I'm 82 YEARS OLD and can't move this P.O.S monster appliance any more. He removed the old ice maker pump, I switched the plugs and reed it. Guess what the new heavy duty pump cracked and leaked again. Sear's solution with your technicians. that came over was to eliminate the ice maker pump altogether. Now my ice cubes come out in assorted sizes. Thanks SEARS for going out of business. Mr.Gerald Maddalone
Customer service response - Thank you for your feedback, Mr. Maddalone. We apologize for the issues you've faced with parts availability and appreciate your patience and understanding as we work to improve our service.
Sears Home Services on September 17, 2024
Aglae R
The technician from Sears that came to diagnose and repair the problem with my washer was not only knowledgeable and skilled, but also very straightforward about giving recommendations on about what to do next.
Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician provided knowledgeable and straightforward service.
Sears Home Services on September 16, 2024
Roger S
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 12, 2024
Robert B
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on September 10, 2024
Mildred S
Very professional
Customer service response - Thank you for your positive feedback! We're delighted to hear you found our service professional.
Sears Home Services on September 07, 2024
WILLY M
Great in every way!
Customer service response - Thank you for your positive feedback! We're thrilled to hear you had a great experience with our service.
Sears Home Services on September 03, 2024
Carole A
Orit was very knowledgeable and professional. He helped me learn how best to keep my frig in the best working order.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Orit provided knowledgeable and professional service to help you maintain your refrigerator.
Sears Home Services on August 30, 2024
Jose H
Customer service response - Hi Jose, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 29, 2024
