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8000 W Broward Blvd Ste 100 Reviews
Read reviews from customers who used our services at 8000 W Broward Blvd Ste 100
Total reviews
172
Average Rating
4.6/5
Jack,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1707175597645
No five starts because communication with the company was frustrating at the beginning because only robots talking to you. No humans at all. I had the first appointment cancel without explanation. But after second appointment went fine and technicians came. The job was done. The technician are very professionals and polite.
Luz V,
Customer service response - Thank you for your feedback, Luz. We're glad to hear the technicians were professional and polite, and we apologize for the initial communication issues and appointment cancellation.
Sears Home Services on 1742432656496
Dave A,
Customer service response - Thanks for the great rating, Dave! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1731026119089
Danina P,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1725764873521
Jen B,
Customer service response - Thank you for awarding us a solid 4-star rating, Jen! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1717472563500
Called to confirm arrival time, quickly and competently completed his task, explained the problem with clear simple dialogue.
Vinette T,
Customer service response - Thank you for acknowledging our commitment to prompt and competent service. We're glad to hear you were satisfied with our clear communication and repair work.
Sears Home Services on 1722177520028
It’s been 4 hrs since the repair man left and the refrigerator is not a bit cold. Please send him back on Saturday
Dominic M,
Customer service response - I apologize for the inconvenience. We will arrange for the repairman to return on Saturday to address the issue. Thank/noted
Sears Home Services on 1717412900162
Naveen G,
Customer service response - Hi, Naveen, we are sorry to see we didn't meet your expectations with Sears Appliance Repair. If you would like to provide us with more details, we would be happy to hear anything we can do to ensure you have a better experience next time. Please send us a direct message at Facebook.com/SearshomeServices/.
Sears Home Services on 1707183130294
They stink, came once for my frig, needed a part canceled follow up twice. "Part not in" wouldn't come back for another issue, temperature too high, until part was in. Probably have to throw out all my food
Edward M,
Customer service response - We apologize for the trouble you've faced, Edward. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1770681186391
Technicians did not assemble my MW-Dual Oven properly. Had to open a new ticket and Sears rep did not open the ticket properly and they wanted to charge me. Thankfully the technician that came today was able to change the ticket to the proper category (service recall). UPDATE: I am lowering the score to 1 star. The Microwave Oven stopped working again after just 4 days from the last repair. Sears technicians are not diagnosing the root cause of why the parts they are replacing are braking down to begin with. I paid almost $900 and I am still unable to use my appliance. They have promised to send an “expert technician” today. We will see. Third repair is the charm? We will soon find out.
csantoss,
Customer service response - We apologize for the inconvenience you experienced with the initial assembly and ticketing process. We're glad the technician was able to resolve the issue, and we appreciate your patience.
Sears Home Services on 1726625852281
