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8000 W Broward Blvd Ste 100 Reviews
Read reviews from customers who used our services at 8000 W Broward Blvd Ste 100
Total reviews
172
Average Rating
4.6/5
Service didn’t take place
Cristobal G,
Customer service response - We apologize for the trouble you've faced, Cristobal. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725927813035
Debbe H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1725587468828
I put in a service repair request for my refrigerator back in June 2024, they told me two months later that the part to fix my refrigerator was not available and that they will put in for a new replacement refrigerator,. I’ve been calling and no-one seems to find the notes on the system. So far they said that my case was escalated to my knowledges 4 times. Today I called 8/23/24 and they again put another escalation claim #7834460 ano the replacement can be approved, and told me I needed to wait 7-10 biz days for a reply. This is ridiculous and mostly I’m frustrated I’ve been waiting for resolution for over 2 months.
Elsa B,
Customer service response - We apologize for the trouble you've faced, Elsa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724566248063
Technician did not show up for the scheduled and confirmed A/C appointment. Extremely disappointed.
R H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723688971752
Robert S,
Customer service response - Robert, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1719918711271
Valerie F,
Customer service response - Valerie, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1718153270968
This was the 6th visit by repair personnel to repair my air conditioning unit. On this visit the technician showed up and said that the condition was caused by a faulty plug (the second time a plug was blamed. The first time it was replaced). To repair it he bypassed the plug and hot wired it to the connection. I requested that the plug be replaced instead of the connection being hot wired and he stated that none were in stock. I then requested that the technician order a new plug and he refused, and abruptly left. I then contacted the co-technician on the call and asked him to contact the supervisor and have him call me (they would not provide his phone number). Said supervisor (Alex) never called. In this entire process the technicians were unsure of themselves in diagnosing the problem(s) and a total of 6 trips were made. It is still unsure whether the problem has been solved as no follow-up plans were made. Needless to say, I am totally dissatisfied with the service received and in the lack of concern of customer relations by the Sears staff.
Charles H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717722101737
I don't feel that he spent enough time on the item. He came in spend about 5 minutes step outside and call me to tell me the item is not fixable. I still needed to pay the diagnostic fee $ which I feel that, that was all he was concerned about. Because he kept asking me from the beginning, do I know that I have to pay a diagnostic fee... I don't trust the their service at all.
Venus B,
Customer service response - Thank you for taking the time to bring this to our attention, Venus. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1717638184263
I’m not satisfied with your services at all. It’s just the wastage of money to keep service contract for no reasons.
AAMIR K,
Customer service response - Thank you, AAMIR, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1708647502689
My service man called to let me know he was on his way. A pleasant man. We had a nice chat. He checked the outlet first. He discovered it had no power. it seems i trip the circuit. he flipped the breaker switch and the dryer turned on. I am just confused. if he didn't fix anything on the machine why did i have to pay for a service. paying for gas to my house would have been cheaper. Am I wrong to feel this way?
Scott P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705563691795
