7171 N Davis Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Geraldine S
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 09, 2024
Blane B
Customer service response - Thank you so much for the fantastic 5-star rating, Blane! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 05, 2024
Debi C
Matthew showed up on time & was very attentive & polite. However, we actually had an appointment for the Saturday before, scheduled with another technician, I believe his name is Dave. We waited at home all day on a Saturday for him, we were told between 8 am to 5 pm. He finally called around 3:30. I missed the call, but he didn’t leave a message. When I saw the missed call, I called him back several times, but he would not pick up & he cancelled our appointment. On a different note, I got a message today saying that our technician was on his way. Worked out great, we had an appointment & honored our commitment. The other tech did not.
Customer service response - We're truly sorry for the inconvenience caused by the missed appointment and lack of communication from our technician. Thank you for your patience and for acknowledging Matthew's professionalism and punctuality.
Sears Home Services on June 03, 2024
Sally M
He came on time. Was courteous. Found the problem and fixed it.
Customer service response - Thank you for your positive feedback; we're thrilled to hear our technician's punctuality, courtesy, and efficiency met your expectations.
Sears Home Services on June 03, 2024
Bonnie L
He said that actually we would need a plumber!
Customer service response - We apologize for any inconvenience this may have caused and appreciate your understanding in needing a plumber for this specific issue. Thank you for your feedback.
Sears Home Services on May 31, 2024
Julie P
Larry was kind, communicated well, and very professional. He kept me up to date on his progress towards my home. He goes beyond the limit to make sure the job is done right.
Customer service response - Thank you for sharing your positive experience with Matthew; we're glad to hear his commitment to excellence made a difference. We look forward to serving you again.
Sears Home Services on May 28, 2024
Theresa E
Technician John kept me informed throughout the day as to when he would arrive! When he arrived and inspected my A/C, he showed me the problem, and went out to clear the drain line, then he found that I needed refrigerant added to the condenser. I already feel the difference and my house cooled down within an hour! Thanks to John for a job well done!
Customer service response - We're delighted to hear about your positive experience with Technician John and that your A/C issue was resolved efficiently. Thank you for taking the time to leave us this wonderful review.
Sears Home Services on May 28, 2024
Glenn J
I was very impressed with the high level of competency to fix my ice maker. Joel B. also offered expert advice on different refrigerator brands and what you can expect. He was prompt, cordial, and experience.
Customer service response - Thank you for sharing your positive experience with Joel B.'s expertise and advice. We're thrilled he could promptly assist with your ice maker and provide valuable insights.
Sears Home Services on May 28, 2024
Heather T
Polite, friendly, and fast. Appreciate the good service.
Customer service response - Thank you for your kind words and for acknowledging our service. We're delighted you were satisfied with our prompt and friendly approach.
Sears Home Services on May 28, 2024
Jean S
Kevin was the technician. Pleasant,knowledgeable, and gave a good explanation of the problem including all options. Matthew followed up and was also pleasantand knowledgeable.
Customer service response - Thank you for highlighting Kevin and Matthew's expertise and pleasant demeanor. We appreciate your feedback and are glad you had a positive experience!
Sears Home Services on March 20, 2024
